F&B Reservations Agent

ENNISMORE; Saudi Arabia; On-site; SAR 56,000 - 78,000; Full time

Job summary

SLS The Red Sea in Saudi Arabia is seeking an F&B Reservations Agent to be the first point of contact for guests planning dining experiences. You will handle reservations with accuracy, warmth, and the distinctive personality of SLS.

You will respond to guest inquiries, capture preferences, and coordinate bookings with our F&B teams to ensure every guest feels welcomed and valued.

Qualifications

• High School Diploma or equivalent; hospitality qualification preferred.
• Experience in reservations, guest relations, or front desk is preferred.
• Strong English written and spoken communication.
• Experience in luxury or lifestyle hospitality is an advantage.

Responsibilities

• Handle reservations with accuracy, warmth, and attention to guest preferences.
• Respond to guest enquiries and coordinate bookings with F&B teams.
• Maintain guest information and ensure seamless dining experiences.

Skills

Excellent communication

Guest-focused service

Multitasking

Attention to detail

Customer relations

English proficiency

Hospitality experience

Education

High School Diploma or equivalent

Tools

Reservation systems

POS systems

Job description

At SLS The Red Sea every memorable dining experience begins before the guest arrives at the table As an F amp B Reservations Agent you will be the first point of connection for guests planning their dining experience handling reservations with accuracy warmth and the distinctive personality of SLS From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences you will work closely with our F amp B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed

High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.

Minimum 1 2 years of experience in Reservations, Guest Relations, Front Office, F&B Operations, or a similar guest-facing role.

• Good command of spoken and written English is required.


• Strong customer service, communication, and interpersonal skills with a warm and professional approach.


• Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.


• Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.


• Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.


• Professional and guest-focused, with a genuine interest in creating seamless dining experiences.


• Previous experience within a luxury or lifestyle hospitality environment is an advantage.