Room Service Order Taker

Accorhotel; Makkah Region; On-site; SAR 67,000 - 100,000; Full time

Job summary

Raffles Hotel in Saudi Arabia is seeking an In Room Dining Order Taker to greet guests, take accurate orders, and maintain HACCP and luxury service standards in a fast-paced environment.

You will upsell beverages and menu items, use POS systems, and coordinate with F&B and other departments to ensure timely delivery while maintaining immaculate order-taking areas.

Qualifications

• Secondary education or relevant bachelor degree.
• Experience in In-Room Dining or F&B in luxury hotels preferred.
• Experience with order taking, telephone etiquette, cashiering and POS operations.
• Familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage.
• Ability to work during high-volume operations and extended hours.

Responsibilities

• Answer guest calls promptly and take In-Room Dining orders accurately.
• Maintain knowledge of menus, beverages, promotions, and hotel services.
• Provide personalized recommendations and upsell items.
• Ensure orders are entered correctly into the POS and communicated to departments.
• Follow up on orders to ensure timely delivery and high service standards.
• Maintain a clean, organized Order Taker area.
• Record guest preferences and communicate important information to the team.
• Handle guest inquiries and complaints professionally and elevate issues when required.
• Support the In-Room Dining team and other F&B operations during busy periods.
• Follow hotel standards HACCP hygiene health & safety and SOPs.
• Participate in daily briefings, training and maintain positive relationships with colleagues.

Skills

English proficiency

Communication skills

Guest service

MS Office

POS familiarity

Team player

Attention to detail

Education

Secondary education

Bachelor's degree

Tools

POS systems

Job description

In Room Dining Order Taker

Key Responsibilities

• Answer guest calls promptly and take In-Room Dining orders accurately and professionally
• Maintain excellent knowledge of menus beverages promotions and hotel services
• Provide personalized recommendations and proactively upsell food and beverage items
• Ensure orders are entered correctly into the POS system and communicated accurately to the relevant departments
• Follow up on orders to ensure timely delivery and high service standards
• Maintain a clean organized and well-prepared Order Taker area throughout the shift
• Record guest preferences and communicate important guest information to the team
• Handle guest inquiries and complaints professionally and elevate issues when required
• Support the In-Room Dining team and other F amp B operations during busy periods
• Follow hotel standards HACCP hygiene health amp safety and departmental SOPs
• Participate in daily briefings training and maintain positive relationships with colleagues and other departments

What will you bring to this role?

Personal Attributes

• Good verbal, reading and writing proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong communication, guest-contact and problem-solving skills.
• Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS.
• Team player with strong interpersonal skills, attention to detail and a positive attitude.
• Guest-focused, proactive and able to remain composed in a fast-paced environment.
• Demonstrates initiative, flexibility and a strong commitment to Raffles service standards.

Experience

• Minimum 1 2 years of experience in In-Room Dining, Food & Beverage or a similar guest-facing hotel position.
• Previous experience in a luxury hotel or upscale hospitality environment is preferred.
• Experience in order taking, telephone etiquette, cashiering and POS operations.
• Experience handling guest requests, preferences, complaints and service recovery professionally.
• Familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage.
• Ability to work effectively during high-volume operations, extended hours and changing operational requirements.
• Previous experience supporting multiple F&B outlets or cross-functional teams is an advantage.
• Experience working independently and taking initiative in the absence of a Supervisor/Manager would be beneficial.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Qualifications

Secondary Education or relevant Bachelor s Degree