F&B Guest Relations

AccorHotel; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

AccorHotel in Riyadh is seeking a professional Food & Beverage Guest Relations host to greet guests, seat them, and ensure a smooth dining experience in a fast-paced setting.

You will manage reservations, handle inquiries, and support restaurant staff while maintaining high hygiene and presentation standards.

Strong English communication is required; Arabic is a plus. This is a full-time, on-site role demanding professionalism and excellent guest service.

Qualifications

• Diploma or degree in vocational hospitality (preferred).
• Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience.
• Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.

Responsibilities

• Greet guests and seat them according to floor plan and seating capacity.
• Manage restaurant reservations efficiently; take, record, and confirm bookings.
• Answer telephone calls with professional etiquette and relay changes to management.
• Respond to guest inquiries and address concerns promptly to ensure satisfaction.
• Assist restaurant staff to optimize service delivery and maintain hygiene standards.

Skills

Customer service

Communication skills

Hospitality

Organizational skills

Reservation management

Telephone etiquette

Problem solving

Team collaboration

Flexibility

Education

Diploma or degree in hospitality

Tools

Reservation systems

POS systems

Job description

We are seeking a professional and enthusiastic Food amp Beverage Guest relation to join our dynamic team in Riyadh Saudi Arabia As the first point of contact for our guests you will play a crucial role in creating a welcoming and organized dining experience This position requires exceptional organizational skills genuine hospitality and a commitment to delivering outstanding customer service in a fast-paced collaborative environment Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staffMaintain comprehensive knowledge of the dining room layout table configurations restaurant capacity hours of operation dress code and pricing structureManage restaurant reservations efficiently by taking recording and confirming bookings in accordance with departmental standardsAnswer telephone calls within three rings using proper salutations and professional telephone etiquetteCommunicate reservation changes and cancellations to management promptly as they occur throughout your shiftReview the reservation book daily pre-assign designated tables and follow up on all special guest requestsEnsure all menus and check folders are cleaned organized and available in sufficient quantitiesMaintain a clean organized and welcoming Guest Relation stand at all timesMonitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptlyAnticipate heavy business periods and organize procedures to manage waiting lines efficientlyRespond to guest inquiries accurately and provide information about hotel services and activitiesHandle guest complaints with professionalism following established procedures to ensure immediate resolution and guest satisfactionAssist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environmentMonitor table clearing and resetting procedures to ensure compliance with departmental standardsPromote food and beverage outlets to guests during slower periodsMaintain high standards of personal appearance hygiene and professional presentation at all timesReport for duty punctually wearing the correct uniform and name tagComply with all hotel policies fire safety procedures health and safety regulations and local legislationAttend training sessions and meetings as requiredRemain flexible and willing to extend job duties to meet business demands and guest service needs

Qualifications

Diploma or degree in vocational hospitality (preferred)Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to applyExcellent verbal and written communication skills in English; proficiency in Arabic is a plusStrong organizational and multitasking abilities with keen attention to detailProficient phone etiquette and reservation management skillsDemonstrated ability to work efficiently in a fast-paced, high-volume environmentExceptional customer service orientation with genuine empathy and cultural sensitivityProblem-solving skills and ability to handle guest concerns with professionalism and graceCollaborative mindset with the ability to work effectively with diverse teamsFlexibility to adapt to changing circumstances and willingness to support team membersKnowledge of restaurant operations, table management, and dining service standardsAbility to maintain composure and resilience under pressureProfessional appearance and commitment to maintaining high hygiene standardsFamiliarity with local customs and cultural practices relevant to Riyadh, Saudi ArabiaBasic cash handling knowledge and ability to assist with cashiering procedures