EBC Sales Executive

Marriott Hotels Resorts; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global hospitality brand is seeking an experienced individual for guest service roles in Riyadh. The position involves utilizing sales techniques, handling guest requests, and supporting team performance, all while fostering a welcoming environment. Candidates must have a high school diploma and at least 2 years of relevant work experience. This role emphasizes guest loyalty and effective communication, making a lasting impact on guest experiences. Apply now to join a diverse, inclusive workforce.

Qualifications

• At least 2 years of related work experience.
• Ability to develop positive working relationships with others.
• Clear and professional language for guest interactions.

Responsibilities

• Assist management in training and motivating employees.
• Process all reservation requests and guest calls.
• Maintain confidentiality of proprietary information.

Skills

Sales techniques

Guest service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.