Director Of Operations / Operations Manager with Rooms background (Saudi National Only)

Accor; Medina Province; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading international hotel group in Saudi Arabia is seeking a dynamic Director of Operations. The role involves overseeing hotel operations with a strong focus on rooms management to ensure guest satisfaction and financial success. Candidates should have extensive experience in hotel operations, strong leadership skills, and a solid understanding of the Saudi hospitality market. Fluency in both English and Arabic is required. This is an excellent opportunity to join a responsible hospitality team and contribute to their mission.

Qualifications

• Proven track record in hotel operations management with extensive experience in rooms division.
• Fluency in English and Arabic; additional languages are a plus.
• Understanding of Saudi Arabian hospitality market and cultural norms.

Responsibilities

• Oversee all aspects of hotel operations with a focus on rooms management.
• Lead and mentor a diverse team of managers and staff.
• Drive revenue management strategies to optimize room rates and occupancy.

Skills

Leadership skills

Financial acumen

Problem-solving abilities

Proficiency in hotel management software

Communication skills

Knowledge of Saudi hospitality market

Fluency in Arabic

Education

Bachelor's degree in Hospitality Management

Advanced degree or relevant certifications

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dynamic and experienced Director of Operations / Operations Manager with a strong background in rooms division to join our team in Novotel Madinah, Saudi Arabia. This key leadership role will be responsible for overseeing all aspects of hotel operations, with a particular focus on rooms management, to ensure exceptional guest experiences and optimal financial performance.

• Develop and implement strategic plans to maximize operational efficiency and profitability across all departments, with a focus on rooms division
• Lead and mentor a diverse team of managers and staff, fostering a culture of excellence and continuous improvement
• Oversee financial management, including budgeting, forecasting, and cost control measures
• Drive revenue management strategies to optimize room rates and occupancy
• Ensure compliance with all relevant industry standards, local regulations, and company policies
• Collaborate with other department heads to enhance overall guest satisfaction and loyalty
• Implement and maintain quality control systems to uphold service standards
• Analyze performance metrics and guest feedback to identify areas for improvement and implement corrective actions
• Stay abreast of industry trends and innovations to maintain a competitive edge in the market
• Represent the hotel in community events and industry forums to enhance its reputation and build strategic partnerships

Qualifications

• Proven track record in hotel operations management, with extensive experience in rooms division
• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant certifications preferred
• Demonstrated leadership skills with the ability to inspire and motivate teams
• Strong financial acumen, including experience in budgeting, forecasting, and revenue management
• Excellent problem-solving and decision-making abilities
• In-depth knowledge of hotel operations, particularly in rooms division
• Proficiency in hotel management software and systems
• Outstanding communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Fluency in English and Arabic; additional languages are a plus
• Understanding of Saudi Arabian hospitality market and cultural norms
• Must be a Saudi National