Digital & E-Commerce Executive

Chedi Hospitality; Medina Province; On-site; SAR 60,000 - 90,000; Full time

Job summary

Chedi Hospitality is seeking a Digital & E-Commerce Executive to drive online revenue and direct bookings by managing the website, distribution channels, and digital marketing initiatives.

You'll collaborate with Sales, Revenue, Reservations, and Corporate Marketing to ensure consistent brand presence across all digital platforms and optimize performance and guest engagement.

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or related field.
• 2-3 years' experience in hotel e-commerce or digital marketing, preferably luxury.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS, CRM systems, and MS Office.
• Knowledge of SynXis or similar hospitality systems is a plus.

Responsibilities

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.
• Manage and update the hotel website and content.
• Coordinate OTA content, rate parity, inventory and promotions.
• Support SEO, SEM, Google Ads, CRM and email campaigns.
• Track website traffic and campaign performance using analytics.
• Collaborate with Revenue Management, Sales and Corporate Marketing.

Skills

Digital marketing

Website management

SEO/SEM

Google Analytics

CRM & email marketing

Content management

Stakeholder management

Project management

Education

Bachelor's degree in Marketing

Related field

Tools

SynXis

Ideas RMS

CMS platforms

Microsoft Office

Job description

Job Summary:

The Digital & E-Commerce Executive is responsible for driving the hotel's online revenue, digital presence, and direct bookings by managing the website, online distribution channels, digital marketing, and e-commerce initiatives. Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation across all digital platforms while optimizing performance and guest engagement.

Key Responsibilities:

Digital Strategy & Revenue

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.

Website & Content Management

• Manage and update the hotel's website.
• Ensure all content, promotions, and hotel information are accurate and up to date.
• Coordinate website enhancements with Corporate Marketing.

OTA & Distribution

• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.

Digital Marketing

• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.

Analytics & Reputation

• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.

Collaboration

• Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
• Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
• Stay updated on digital trends, hospitality technology, and industry best practices.

Required Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2-3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.

Skills & Competencies

• Commercial and analytical mindset
• Digital marketing and e-commerce expertise
• Website and OTA management
• SEO/SEM and Google Analytics
• CRM and email marketing
• Strong communication and stakeholder management
• Project management and attention to detail
• Ability to manage multiple priorities independently

Key Performance Indicators (KPIs)

• Brand.com revenue growth
• Direct booking conversion rate
• Website traffic and conversion
• OTA content accuracy and performance
• Digital campaign ROI
• SEO and Google Ads performance
• Email marketing engagement
• Online reputation score
• Accuracy and timeliness of digital reporting