Digital & E-Commerce Executive

Chedi Hospitality; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

Chedi Hospitality seeks a Digital & E-Commerce Executive to drive online revenue, direct bookings, and digital presence across channels. You will manage the hotel website, OTA extranets, and digital marketing campaigns to optimize performance and guest engagement.

Collaborate with Sales, Revenue Management, Reservations, and Corporate Marketing to ensure brand consistency and effective promotions across all platforms.

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or related field.
• 2–3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.

Responsibilities

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.
• Manage and update the hotel's website and content.
• Coordinate website enhancements with Corporate Marketing.
• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.
• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.
• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.

Skills

Digital marketing

E-commerce

SEO/SEM

Google Analytics

CMS platforms

CRM systems

Microsoft Office

Communication

Education

Bachelor's degree in Marketing or related field

Tools

SynXis (advantage)

Ideas RMS (advantage)

Job description

Job Summary

The Digital & E-Commerce Executive is responsible for driving the hotel's online revenue, digital presence, and direct bookings by managing the website, online distribution channels, digital marketing, and e-commerce initiatives. Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation across all digital platforms while optimizing performance and guest engagement.

The Digital & E-Commerce Executive is responsible for driving the hotel's online revenue, digital presence, and direct bookings by managing the website, online distribution channels, digital marketing, and e-commerce initiatives. Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation across all digital platforms while optimizing performance and guest engagement.

Key Responsibilities

Digital Strategy & Revenue

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.

Website & Content Management

• Manage and update the hotel's website.
• Ensure all content, promotions, and hotel information are accurate and up to date.
• Coordinate website enhancements with Corporate Marketing.

OTA & Distribution

• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.

Digital Marketing

• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.

Analytics & Reputation

• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.

Collaboration

• Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
• Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
• Stay updated on digital trends, hospitality technology, and industry best practices.

Required Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2–3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.

Skills & Competencies

• Commercial and analytical mindset
• Digital marketing and e-commerce expertise
• Website and OTA management
• SEO/SEM and Google Analytics
• CRM and email marketing
• Strong communication and stakeholder management
• Project management and attention to detail
• Ability to manage multiple priorities independently

Key Performance Indicators (KPIs)

• Brand.com revenue growth
• Direct booking conversion rate
• Website traffic and conversion
• OTA content accuracy and performance
• Digital campaign ROI
• SEO and Google Ads performance
• Email marketing engagement
• Online reputation score
• Accuracy and timeliness of digital reporting