Digital & E-Commerce Executive

Chedi Hospitality; Medina; On-site; SAR 120,000 - 210,000; Full time

Job summary

Chedi Hospitality seeks an Digital & E-Commerce Executive to lead the hotel’s online revenue and direct bookings. You will manage the website, oversee distribution channels, and drive digital marketing initiatives to align with Sales, Revenue Management, Reservations and Corporate Marketing.

The role focuses on optimizing guest engagement, ensuring brand consistency across platforms, and improving performance metrics through data-driven campaigns and content updates.

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2–3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.

Responsibilities

• Drive the hotel’s digital strategy and revenue through online channels and direct bookings.
• Manage the website, ensure content accuracy, rate parity, and inventory across platforms.
• Coordinate with Sales, Revenue, Reservations and Corporate Marketing on campaigns and promotions.
• Support SEO/SEM, Google Ads, CRM, and email marketing initiatives and track ROI.
• Monitor OTA performance, content accuracy and promotions across distribution channels.
• Prepare regular performance reports and recommendations; analyze guest engagement and trends.

Skills

Digital marketing

E-commerce

Analytics

Website management

CRM

SEO/SEM

Google Ads

Education

Bachelor's degree in Marketing or related field

Tools

Google Analytics

Google Ads

CMS platforms

CRM systems

OTA extranets

Microsoft Office

SynXis / RMS

Job description

Job Summary

The Digital amp E-Commerce Executive is responsible for driving the hotel s online revenue digital presence and direct bookings by managing the website online distribution channels digital marketing and e-commerce initiatives Working closely with Sales amp Marketing Revenue Management Reservations and Corporate Marketing the role ensures consistent brand representation across all digital platforms while optimizing performance and guest engagement

Key Responsibilities

Digital Strategy amp Revenue Execute the hotel s digital and e-commerce strategy Monitor website performance direct bookings and digital revenue Analyze performance and prepare monthly reports with recommendations Website amp Content Management Manage and update the hotel s website Ensure all content promotions and hotel information are accurate and up to date Coordinate website enhancements with Corporate Marketing OTA amp Distribution Manage OTA extranets and maintain rate parity inventory and content accuracy Monitor OTA performance and implement promotional opportunities Ensure consistency across all distribution channels Digital Marketing Support SEO SEM Google Ads CRM and email marketing campaigns Monitor campaign performance and optimize ROI Coordinate digital promotions and marketing initiatives Analytics amp Reputation Track website traffic booking trends and campaign performance using Google Analytics Prepare regular performance reports and competitor analysis Monitor online guest reviews and coordinate responses with Operations Collaboration Work closely with Revenue Management Sales and Corporate Marketing on commercial initiatives Support digital campaigns for rooms restaurants spa wellness and hotel experiences Stay updated on digital trends hospitality technology and industry best practices

Required Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2 3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.

Skills & Competencies

• Commercial and analytical mindset
• Digital marketing and e-commerce expertise
• Website and OTA management
• SEO/SEM and Google Analytics
• CRM and email marketing
• Strong communication and stakeholder management
• Project management and attention to detail
• Ability to manage multiple priorities independently

Key Performance Indicators (KPIs)

• Brand.com revenue growth
• Direct booking conversion rate
• Website traffic and conversion
• OTA content accuracy and performance
• Digital campaign ROI
• SEO and Google Ads performance
• Email marketing engagement
• Online reputation score
• Accuracy and timeliness of digital reporting