Hotel Digital & E‑Commerce Specialist

Chedi Hospitality; Saudi Arabia; On-site; SAR 480,000 - 720,000; Full time

Job summary

The Digital & E-Commerce Executive at Chedi Hospitality is responsible for driving the hotel's online revenue, digital visibility, and direct bookings by managing the website, digital marketing, and online distribution channels.

Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation while optimizing digital performance and guest engagement.

Qualifications

• Bachelor's degree in Marketing, Digital Marketing, Hospitality, Business Administration, E-Commerce, or a related field.
• 2–3 years' experience in hotel e-commerce or digital marketing, preferably within luxury hospitality.
• Proficiency in OTA extranets, Google Analytics, Google Ads, SEO/SEM, CMS platforms, CRM systems, and Microsoft Office.
• Knowledge of SynXis, Ideas RMS, or similar hospitality systems is an advantage.

Responsibilities

• Execute the hotel's digital and e-commerce strategy.
• Monitor website performance, direct bookings, and digital revenue.
• Analyze performance and prepare monthly reports with recommendations.
• Manage and update the hotel's website.
• Ensure all content, promotions, and hotel information are accurate and up to date.
• Coordinate website enhancements with Corporate Marketing.
• Manage OTA extranets and maintain rate parity, inventory, and content accuracy.
• Monitor OTA performance and implement promotional opportunities.
• Ensure consistency across all distribution channels.
• Support SEO, SEM, Google Ads, CRM, and email marketing campaigns.
• Monitor campaign performance and optimize ROI.
• Coordinate digital promotions and marketing initiatives.
• Track website traffic, booking trends, and campaign performance using Google Analytics.
• Prepare regular performance reports and competitor analysis.
• Monitor online guest reviews and coordinate responses with Operations.
• Work closely with Revenue Management, Sales, and Corporate Marketing on commercial initiatives.
• Support digital campaigns for rooms, restaurants, spa, wellness, and hotel experiences.
• Stay updated on digital trends, hospitality technology, and industry best practices.

Skills

Commercial mindset

Digital marketing

Website management

SEO/SEM

CRM & email

Stakeholder management

Project management

Multi-tasking

Education

Bachelor's degree in Marketing or related field

Tools

Google Analytics

Google Ads

CMS platforms

CRM systems

Microsoft Office

OTA extranets

SynXis / RMS

Job description

The Digital & E-Commerce Executive at Chedi Hospitality is responsible for driving the hotel's online revenue, digital visibility, and direct bookings by managing the website, digital marketing, and online distribution channels.

Working closely with Sales & Marketing, Revenue Management, Reservations, and Corporate Marketing, the role ensures consistent brand representation while optimizing digital performance and guest engagement.