Customer Success Specialist

Rentokil Initial; Jeddah; On-site; SAR 70,000 - 90,000; Full time

Benefits offered by this job

22 vacation days

Medical Insurance Class A

Competitive Salary

Job summary

Rentokil Initial in Jeddah, Saudi Arabia, is seeking a Customer Success Specialist to manage a portfolio of clients and support the Customer Success Manager in implementing unit success plans and loyalty initiatives.

The role focuses on achieving renewals, maintaining high customer satisfaction, and expanding services through effective account management and proactive problem solving.

Qualifications

• Bachelor’s degree in Business Administration or equivalent.
• 4–6 years of experience in communications, marketing, sales, account management, or customer success.
• Excellent communication skills.
• Time management skills.
• Able to handle diverse and complex problems simultaneously.

Responsibilities

• Achieve individual renewal targets.
• Perform courtesy calls and regular checkups to ensure customer satisfaction.
• Conduct early risk assessments and evaluate client satisfaction reports.
• Identify opportunities and act as day-to-day contact for assigned accounts.
• Evaluate growth opportunities and expand Rentokil Boecker offerings to existing clients.

Skills

Communication skills

Time management

Problem solving

Education

Bachelor's Degree in Business Administration

Job description

The Customer Success Specialist maintains long-term business relationships with a specific portfolio of existing and new clients. He/she will assist the Customer Success Manager (CSM) in the implementation of the unit success plan and development of loyalty programs and bundles.

Job responsibilities

• Achieving their individual renewal targets.
• Performing courtesy calls and regular checkups to ensure customer satisfaction.
• Conducting early risk assessments, evaluating client satisfaction reports and ensuring proactive corrective measures.
• Identifying areas of opportunity, best practices and acting as day-to-day contact for assigned accounts.
• Evaluating growth opportunities, and expanding Rentokil Boecker offering to existing clients and referring them to the relevant Sales/Trade Consultants.
• Keeping clients engaged and regularly using our products and delivering satisfying services that lead to customer stability.
• Supporting in the creation of effective customer success procedures, policies, and standards.
• Assisting the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
• Fixing issues before they happen.
• Assisting the CSM in analyzing customer data to improve customer experience.
• Uncovering the root cause of a problem, quickly analyzes potential solutions, and makes clear and informed recommendations.
• Drafting metrics reports related to client retention for CSM evaluation.
• Supporting the CSM in drafting effective customer success procedures, policies, and standards.
• Serving as a focal point in the implementation of an effective customer loyalty program, reward plans and bundles.
• Constantly working on supporting the CSM in improving Rentokil Boecker services and products.

Qualifications and benefits

• Bachelor’s Degree in Business Administration or equivalent.
• At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.
• Excellent communication skills.
• Time management skills.
• Able to effectively handle a number of diverse and complex problems at the same time.
• 22 vacation days per year
• Medical Insurance Class A
• Competitive Salary