Customer Success Specialist

PetroApp | بتروآب; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

PetroApp is seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. You will focus on retention, renewals, and long-term satisfaction.

In this role, you will collaborate with Sales, Product, and Support to drive value, analyze usage data, and help customers maximize ROI while managing multiple priorities in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 1-2 years of experience in Customer Success, Account Management, or similar role.
• Previous experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with ability to interpret data and generate insights.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with customers and serve as the primary point of contact.
• Monitor platform usage to encourage adoption and maximize value for customers.
• Handle customer issues, complaints, and escalations in a timely manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate needs to internal teams.
• Collaborate with Sales, Product, Marketing, and Support for a seamless experience.
• Identify opportunities to improve customer satisfaction and account health.

Skills

Communication

Relationship management

Problem solving

Customer service

Analytical skills

SaaS experience

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Job Summary

We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries
• Monitor customer engagement and platform usage to encourage adoption and maximize value
• Handle customer issues, complaints, and escalations in a timely and professional manner
• Manage subscription renewals and support retention efforts to minimize churn
• Develop and maintain customer success plans aligned with customer objectives
• Analyze customer data and prepare performance reports and insights
• Gather customer feedback and communicate customer needs to internal stakeholders
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience
• Identify opportunities to improve customer satisfaction and overall account health

Requirements

• Bachelor's degree in Business Administration or a related field
• 1-2 years of experience in Customer Success, Account Management, or a similar customer‑facing role
• Previous experience in a SaaS company is required
• Strong communication and relationship management skills
• Excellent problem‑solving and customer service abilities
• Strong analytical skills with the ability to interpret data and generate insights
• Ability to manage multiple priorities in a fast‑paced environment

Preferred Qualifications

• Experience working with subscription-based products or services
• Familiarity with CRM and customer success tools