Customer Success Specialist

PetroApp; Dammam; On-site; SAR 60,000 - 90,000; Full time

Job summary

PetroApp is seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensuring successful adoption of our platform and delivering an exceptional customer experience. The role focuses on customer retention, subscription renewals, and driving long-term satisfaction through collaboration with Sales, Product, Marketing and Support teams.

We value strong communication, analytical thinking, and the ability to manage multiple priorities in a fast-paced SaaS

Qualifications

• Bachelor's degree in Business Administration or a related field.
• 1-2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Previous experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with the ability to interpret data and generate insights.

Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
• Monitor customer engagement and platform usage to encourage adoption and maximize value.
• Handle customer issues, complaints, and escalations in a timely and professional manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate customer needs to internal stakeholders.
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and overall account health.

Skills

Communication skills

Relationship management

Analytical skills

Problem-solving

Customer service

Education

Bachelor's degree in Business Administration

Tools

CRM

Job description

Job Summary

We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries.
• Monitor customer engagement and platform usage to encourage adoption and maximize value.
• Handle customer issues, complaints, and escalations in a timely and professional manner.
• Manage subscription renewals and support retention efforts to minimize churn.
• Develop and maintain customer success plans aligned with customer objectives.
• Analyze customer data and prepare performance reports and insights.
• Gather customer feedback and communicate customer needs to internal stakeholders.
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and overall account health.
• Bachelor's degree in Business Administration or a related field.
• 1-2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Previous experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with the ability to interpret data and generate insights.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with subscription-based products or services.
• Familiarity with CRM and customer success tools.