Customer Success Specialist

PetroApp | بتروآب; Dammam; On-site; SAR 60,000 - 120,000; Full time

Job summary

PetroApp | بتروآب is seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. You will play a key role in customer retention, renewals, and long-term satisfaction.

You will collaborate with Sales, Product, and Support teams to drive value, monitor product usage, and provide insights to improve account health. A SaaS background and strong communication are essential.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 1-2 years in Customer Success, Account Management, or similar.
• Experience in a SaaS company is required.
• Strong communication and relationship management skills.
• Excellent problem-solving and customer service abilities.
• Strong analytical skills with ability to interpret data.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer relationships and act as primary contact.
• Monitor engagement and usage to drive adoption and value.
• Handle issues, complaints, and escalations promptly.
• Manage renewals and support retention to minimize churn.
• Develop customer success plans aligned with objectives.
• Analyze data and prepare performance reports.
• Gather feedback and communicate needs to internal teams.
• Collaborate with Sales, Product, Marketing, and Support.
• Identify opportunities to improve satisfaction and account health.

Skills

Strong communication

Relationship management

Analytical skills

Problem-solving

Multitasking

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

Job Summary

We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries
• Monitor customer engagement and platform usage to encourage adoption and maximize value
• Handle customer issues, complaints, and escalations in a timely and professional manner
• Manage subscription renewals and support retention efforts to minimize churn
• Develop and maintain customer success plans aligned with customer objectives
• Analyze customer data and prepare performance reports and insights
• Gather customer feedback and communicate customer needs to internal stakeholders
• Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience
• Identify opportunities to improve customer satisfaction and overall account health

Requirements

• Bachelor's degree in Business Administration or a related field
• 1-2 years of experience in Customer Success, Account Management, or a similar customer-facing role
• Previous experience in a SaaS company is required
• Strong communication and relationship management skills
• Excellent problem-solving and customer service abilities
• Strong analytical skills with the ability to interpret data and generate insights
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience working with subscription-based products or services
• Familiarity with CRM and customer success tools