Customer Success Telesales - Part Time

Rentokil Initial Group; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days per year

Job summary

Rentokil Boecker is seeking a Customer Success Telesales professional to manage customer contact and strengthen relationships for retention.

You will collaborate with internal and external teams to support branches, drive renewals and up-sell, handle complaints, and analyze data to improve performance. Saudi nationals preferred; a bachelor's degree is preferred; English and Arabic proficiency required.

Qualifications

• Bachelor’s degree preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

Responsibilities

• Collaborate with internal and external stakeholders in a multi-functional team.
• Support branches to retain clients, and drive renewals & up-selling.
• Identify and resolve customer complaints within specified timelines.
• Alert Account Management to revive dormant accounts.
• Provide recommendations to branches for improvements.
• Conduct regular reviews and terminate non-revival accounts.
• Analyze data to improve month-on-month performance.
• Share the monthly dashboard with analysis and recommendations.

Skills

English proficiency

Arabic proficiency

Strong communication skills

Telephone selling

Data analysis

Bilingual work capability

Education

Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers’ complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations
• Has to be a Saudi Candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.
• Medical Insurance Class A
• 22 vacation days per year