Customer Success Telesales - Part Time

Rentokil Initial; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance Class A

22 vacation days

Job summary

Rentokil Boecker in Riyadh is seeking a Customer Success Telesales professional to manage customer relationships, support retention and renewals, and increase branch revenue through up-selling. Saudi candidates only.

A Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field is preferred. At least 1 year of experience in customer success, telesales, inside sales or account management, plus strong English/Arabic communication, are required.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills in English and Arabic.

Responsibilities

• Collaborate with internal teams and external stakeholders to manage customer relationships.
• Support retention, renewals, and up-selling to increase branch revenue.
• Identify and resolve customer complaints within defined timelines.
• Alert Account Management to revive dormant accounts and opportunities.
• Prepare monthly dashboards and provide data-driven recommendations.

Skills

Communication skills

Telephone selling

Bilingual EN/AR

Data analysis

Education

Bachelor's degree in related field

Job description

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.

The main job duties and responsabilties are:

• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

• Has to be a Saudi Candidate
• Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
• At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
• Strong communication and telephone selling skills.
• Good command of English and Arabic.

• Medical Insurance Class A
• 22 vacation days per year