Customer Service Representative

Concentrix Corporation; Riyadh; Presencial; SAR 45 000 - 75 000; Tempo integral

Resumo da oferta

Concentrix Corporation in Riyadh is hiring an Advisor I Customer Service to connect with customers via calls, email, or web channels and resolve routine problems related to our clients' products or services. You will handle multichannel interactions, develop technical skills with software solutions, and strive to deliver consistent, high-quality service.

Bachelor's degree or diploma, Arabic and English proficiency, and willingness to work rotating shifts will help you succeed; previous CS or

Qualificações

• Bachelor's degree or diploma in any related field.

Responsabilidades

• Review customer requests and respond to them according to needs and situations.

Conhecimentos

Arabic-English bilingual

Customer service mindset

Proactive / self-motivated

Formação académica

Bachelor's degree or diploma

Ferramentas

Helpdesk systems

Descrição da oferta de emprego

The Advisor I Customer Service position interfaces with customers via inbound calls outbound calls or through the Internet depending upon client requirements This position provides customer service support and resolution of routine problems regarding client s product or services

What you will do in this role

In everything we do we believe in doing right by and for people our clients their customers our people our community and our planet

• Review customer requests and expectations and respond to them according to their needs and situations
• Manage multichannel interactions e g voice email social media or chat to ensure a consistent customer experience
• Develop your tech skills and learn how to use software solutions that improve people s lives
• Champion better brand experiences for our customers and clients

Concentrix is a great match if you:

• Bachelor's degree or diploma in any related field
• Are proficient or bilingual in Arabic and English (advanced English level)
• Are proactive, self-motivated, and solution-oriented
• Can work rotating and weekend shifts

It will be a plus if you:

• Have previous experience in Customer Service or Sales
• Know how to work with helpdesk systems