Bilingual Customer Service Advisor (Arabic/English)

Concentrix SAS Company; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor for Saudi Arabia (Arabic/English) in Riyadh. The role handles inbound/outbound calls and online communications, delivering customer service and resolving routine issues for client products or services.

The position focuses on maintaining KPI-driven service, professional communication, and accurate documentation, with the ability to multitask in a fast-paced environment and to work both collaboratively and independently.

Qualifications

• Preferred university degree or diploma.
• Strong communication skills and clarity in messages.
• Proficiency with computers and basic software.

Responsibilities

• Ensure service meets KPIs.
• Clarify customer requirements; investigate to understand fully and provide solutions.
• Listen attentively to customer needs; show empathy to build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Continue to gain product/service information.
• Complete tasks accurately and document accounts as required.
• Participate in activities designed to improve customer satisfaction and performance.
• Offer additional products and services.
• Track and document information in the call tracking database.
• Respond to inquiries by directing to posted materials or colleagues.

Skills

Communication skills

Multitasking

Clear verbal & written communication

Teamwork

Education

Bachelor's degree or diploma preferred

Tools

Computer literacy

Job description

Concentrix is seeking a Customer Service Advisor for Saudi Arabia (Arabic/English) in Riyadh. The role handles inbound/outbound calls and online communications, delivering customer service and resolving routine issues for client products or services.

The position focuses on maintaining KPI-driven service, professional communication, and accurate documentation, with the ability to multitask in a fast-paced environment and to work both collaboratively and independently.