Customer Care Representative

Majid Al Futtaim; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Majid Al Futtaim is seeking a Customer Care Representative for MAF LifeStyle. The role focuses on maximizing sales growth and profitability by overseeing daily routines, coaching, and developing associates to achieve better performance.

Responsibilities include communicating issues to supervisors, processing requests accurately, meeting customer expectations, and contributing to team meetings. Fluency in English and Arabic is required along with at least 1 year in customer services.

Qualifications

• High School Certificate is required.
• Retail or sales background is preferred.
• English & Arabic speaker is required.
• Minimum 1 year of experience in customer services.

Responsibilities

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer’s expectations by utilizing all resolution options.
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Certificate

Job description

JOB TITLE

Customer Care Representative | MAF LifeStyle | Customer Care

ROLE SUMMARY

Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer’s expectations by utilizing all resolution options,
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

REQUIREMENTS

• High School Certificate
• Retail or sales background
• English & Arabic speaker
• Minimum 1 year of experience in Customer services