Business Services Analyst

DXC Technology; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

DXC Technology is seeking a Business Services Analyst to support daily operations and deliver exceptional customer service. You will manage customer inquiries, coordinate with multiple stakeholders, and help ensure services meet SLA and KPI targets.

The ideal candidate will have a bachelor's degree in a related field, strong communication skills in Arabic and English, and the ability to analyze issues and work under pressure in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fresh graduates or candidates with up to 1 year of experience are welcome to apply.
• Excellent communication in Arabic and English.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage and track customer requests, inquiries, and service tickets.
• Provide timely support and ensure issues are resolved within agreed service levels.
• Investigate customer-reported issues and perform root cause analysis.
• Prepare reports and communicate investigation findings and updates.
• Coordinate with banks, billers, suppliers, service providers, vendors, and internal teams.
• Support the onboarding of new partners and service providers.
• Maintain accurate records and documentation of customer requests and activities.
• Monitor operational performance and assist in resolving service-related issues.
• Ensure compliance with SLAs, KPIs, and operational procedures.

Skills

Communication skills

Analytical thinking

Customer focus

Teamwork

Education

Bachelor's degree in CS/IT or related field

Tools

Microsoft Office

Job description

We are looking for a Business Services Analyst to support daily business operations and provide exceptional customer service. The successful candidate will manage customer inquiries, investigate issues, coordinate with internal and external stakeholders, and ensure services are delivered efficiently while meeting SLA and KPI targets.

Key Responsibilities

• Manage and track customer requests, inquiries, and service tickets.
• Provide timely support and ensure issues are resolved within agreed service levels.
• Investigate customer-reported issues and perform root cause analysis.
• Prepare reports and communicate investigation findings and updates.
• Coordinate with banks, billers, suppliers, service providers, vendors, and internal teams.
• Support the onboarding of new partners and service providers.
• Maintain accurate records and documentation of customer requests and activities.
• Monitor operational performance and assist in resolving service-related issues.
• Ensure compliance with SLAs, KPIs, and operational procedures.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fresh graduates or candidates with up to 1 year of experience are welcome to apply.
• Strong knowledge of Microsoft Office applications.
• Excellent communication skills in both Arabic and English.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with strong follow-up skills.
• Ability to work under pressure and manage multiple priorities.
• Strong teamwork, organization, and attention to detail.

Preferred Skills

• Experience in customer support, service operations, or helpdesk environments.
• Basic technical troubleshooting and issue analysis skills.
• Understanding of service management processes and SLAs.
• Ability to work in a fast-paced, 24/7 operational environment.