Bilingual Multichannel Customer Service Coordinator

Alesayi Electronics | العيسائي للإلكترونيات; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Alesayi Electronics in Jeddah is seeking a Customer Service Coordinator to manage inquiries across phone, email, and social media, maintaining high service standards. The role emphasizes organized handling of cases, multi-tasking across channels, and collaboration with internal teams to resolve issues.

Qualifications include a Bachelor's or Diploma in a related field and 1–5 years of experience, with fluency in Arabic and English. Proficiency in Microsoft Office and CRM systems is preferred.

Qualifications

• Bachelor's degree or diploma in business, marketing, communications, or related field.
• 1–5 years of experience in customer service, call center, or similar role.
• Excellent Arabic and English verbal and written communication.

Responsibilities

• Handle incoming and outgoing customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests through phone, email, and social media.
• Monitor and manage customer messages across social media accounts.
• Provide accurate information regarding products, services, policies, and customer requests.
• Follow up with customers to ensure inquiries are resolved timely.
• Coordinate with internal departments to resolve issues and requests.
• Escalate complex or unresolved cases to the appropriate team or management.
• Maintain accurate records of customer interactions and follow-up actions.
• Update customer information and case details in CRM systems.
• Monitor recurring concerns and provide feedback for service improvements.
• Prepare basic customer service reports and assist with administrative tasks.
• Ensure all interactions adhere to company standards.

Skills

Customer service

Communication

Organization

Multitasking

Arabic & English

Education

Bachelor's Degree or Diploma in Business Administration, Marketing, Communications, or a related field

Tools

Microsoft Office

CRM systems

Job description

Alesayi Electronics in Jeddah is seeking a Customer Service Coordinator to manage inquiries across phone, email, and social media, maintaining high service standards. The role emphasizes organized handling of cases, multi-tasking across channels, and collaboration with internal teams to resolve issues.

Qualifications include a Bachelor's or Diploma in a related field and 1–5 years of experience, with fluency in Arabic and English. Proficiency in Microsoft Office and CRM systems is preferred.