Customer Service Representative

PulsePoint; Jeddah; On-site; SAR 50,000 - 67,000; Full time

Job summary

PulsePoint in Jeddah seeks a Customer Service Representative to be the face and voice of the company, delivering exceptional service to clients. The role requires clear communication, a friendly demeanor, and the ability to multitask while maintaining accuracy in handling inquiries and records.

Based in Jeddah, you will interact with customers to provide product information, resolve issues, and ensure satisfaction.

Qualifications

• Fluency in English (written and verbal) required.
• Call center or customer service experience preferred.
• Excellent communication and time-management skills.
• Ability to multitask under pressure and maintain professionalism.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our products and services to customers.
• Handle and resolve customer complaints or concerns.
• Maintain a high level of professionalism and empathy at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction by going above and beyond to meet their needs.
• Collaborate with team members to improve overall customer experience.

Skills

Customer service

English fluency

Communication

Multitasking

Time management

Problem solving

Job description

Our rapidly growing call center in Jeddah is seeking a highly motivated and customer-oriented Customer Service Representative to join our team. As a CSR you will be the face and voice of our company providing exceptional customer service to our clients. This position is ideal for individuals who have excellent communication skills can multitask effectively and are passionate about helping others.

If you are an enthusiastic team player who enjoys interacting with customers and providing exceptional service we would love for you to join our team as a Customer Service Representative.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about our products and services to customers
• Handle and resolve customer complaints or concerns
• Maintain a high level of professionalism and empathy at all times
• Keep records of customer interactions transactions comments and complaints
• Ensure customer satisfaction by going above and beyond to meet their needs
• Collaborate with team members to improve overall customer experience

Requirements

• Fluency in English both written and verbal
• Previous experience in a call center or customer service role preferred
• Excellent communication skills both over the phone and in person
• Ability to multitask and work efficiently under pressure
• Strong problem-solving skills with a positive attitude
• Detail-oriented with excellent time management skills

We offer a competitive salary of 1400$ per month for this position.

This position is based in Jeddah. However we welcome applicants from all nationalities who are currently living in the city or willing to relocate.

This position does not include accommodation. Applicants should have their own accommodation arrangements within Jeddah.

We welcome applicants with all levels of experience including freshers. However, previous experience in a call center or customer service role will be considered an asset.