Senior After-Sales Engineer: Customer Solutions Lead

alfanar; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

alfanar is seeking a results-driven Customer Service Engineer to act as the primary technical interface between customers and the organization in Riyadh.

You will handle inquiries via phone, email, and chat, coordinate cross‑functional teams, manage service tickets, and contribute to data‑driven process improvements.

The role requires a Bachelor Degree in Electrical Engineering and 4–6 years of experience, with strong communication and a customer‑focused mindset.

Qualifications

• Bachelor Degree in Electrical Engineering or any relevant field.
• 4 to 6 Years of work experience.
• Strong communication and customer-focused competencies.

Responsibilities

• HR proficiency: stay updated on soft and technical skills.
• Delivery: meet planned activities per delivery schedules.
• Problem-solving: resolve issues and escalate as needed.
• Quality: ensure quality requirements and QC processes.
• Health, Safety & Environment: comply with safety and environmental controls.

Skills

Communication

Creativity

Time Management

Well Organized

Customer Conflict Management

Customer Development

Customer Engagement

Best Practices

Customer Focus

Customer Knowledge

Customer Profiling

Customer Relationship Management

Customer Service Programs

Education

Bachelor Degree in Electrical Engineering

Job description

alfanar is seeking a results-driven Customer Service Engineer to act as the primary technical interface between customers and the organization in Riyadh.

You will handle inquiries via phone, email, and chat, coordinate cross‑functional teams, manage service tickets, and contribute to data‑driven process improvements.

The role requires a Bachelor Degree in Electrical Engineering and 4–6 years of experience, with strong communication and a customer‑focused mindset.