Electrical Tech Support Specialist

Alfanar Precast; Riyadh; Sur place; SAR 56 000 - 100 000; Plein temps

Résumé du poste

Alfanar in Riyadh seeks a customer service specialist to assist in resolving customer issues and provide timely technical support.

You will maintain accurate case histories, stay updated on product knowledge, and ensure service quality by adhering to company guidelines and processes.

The role emphasizes effective communication with peers and supervisors, documentation discipline, and proactive problem solving to support delivery and compliance.

Qualifications

• High School Degree in any relevant field.

Responsabilités

• Assist in troubleshooting and resolving customer issues, ensuring cases are handled in a timely and efficient manner.
• Engage with customers to understand their technical concerns and provide support or escalate as needed.
• Record customer interactions accurately to maintain clear case histories.
• Stay informed on product updates and technical changes to provide effective support.
• Follow company guidelines to improve service delivery.

Connaissances

Customer support

Technical support

Documentation

Product knowledge

Communication

Formation

High School Degree

Description du poste

Alfanar in Riyadh seeks a customer service specialist to assist in resolving customer issues and provide timely technical support.

You will maintain accurate case histories, stay updated on product knowledge, and ensure service quality by adhering to company guidelines and processes.

The role emphasizes effective communication with peers and supervisors, documentation discipline, and proactive problem solving to support delivery and compliance.