Bilingual Customer Care Agent - Inbound & Escalations

Majid Al Futtaim; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

Friendly work environment

Large team of 45,000 colleagues

Job summary

Majid Al Futtaim in Riyadh invites applications for an Officer - Customer Care Agent at MAF Retail Head Office. You will handle inquiries, complaints, and feedback across phone, email, chat, and social channels, ensuring accurate information and a positive experience.

The role requires a diploma, 1-2 years in service roles, and fluency in Arabic and English preferred. Join a regional leader that values service quality and teamwork.

Qualifications

• Diploma or equivalent required.
• 1-2 years of experience in Customer Service, Contact Centre, Retail, Hospitality, or related field.
• Fluency in Arabic and English is preferred.
• Strong customer service orientation.
• Ability to handle difficult customer situations professionally.

Responsibilities

• Handle inbound and outbound customer interactions across all approved communication channels.
• Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner.
• Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required.
• Accurately document all customer interactions within the Customer Care System.
• Collaborate with internal departments to ensure effective resolution of customer concerns.
• Maintain service quality standards and achieve customer satisfaction targets.
• Identify and elevate complex or sensitive customer issues to the appropriate teams.

Education

Diploma degree or equivalent

Job description

Majid Al Futtaim in Riyadh invites applications for an Officer - Customer Care Agent at MAF Retail Head Office. You will handle inquiries, complaints, and feedback across phone, email, chat, and social channels, ensuring accurate information and a positive experience.

The role requires a diploma, 1-2 years in service roles, and fluency in Arabic and English preferred. Join a regional leader that values service quality and teamwork.