خدمة عملاء في الرياض للنساء – استقرار وفرص تطوير

شركة خاصة; Riyadh; On-site; SAR 39,000 - 54,000; Full time

Benefits offered by this job

Job stability

Professional work environment

Professional development opportunities

Job summary

Bab Al Fahd Factory for Industry in Riyadh is recruiting a Customer Service Specialist to enhance customer experiences and support quality-driven service improvements. The role targets delivering prompt, professional responses and coordinating with multiple departments to ensure satisfaction.

Required qualifications include a general secondary education or a relevant bachelor’s degree in Customer Service, Marketing Communications, Public Relations or Executive Secretariat, with MOS/CCNA

Qualifications

• Must have strong customer service background and ability to analyze customer data.
• Experience with quality assurance processes and reporting.
• Ability to develop and update customer service manuals and procedures.

Responsibilities

• Developing and improving performance in customer service.
• Conducting studies to identify KPIs and quality standards.
• Coordinate with quality management to achieve goals.
• Manage customer service procedures.
• Prepare and update customer service manuals and procedures.
• Respond to customer inquiries efficiently and professionally.
• Coordinate with relevant departments to ensure fast, high-quality responses.
• Analyze customer satisfaction data and identify strengths/weaknesses.
• Develop plans to address gaps and improve experience.
• Prepare periodic customer service reports.

Skills

Customer Service

Quality assurance

Reporting & monitoring

Customer opinions

Customer Experience

Research & analysis

Documentation & consulting

Education

Bachelor's degree in Customer Service

Public Relations

Advertising & Marketing Communications

Executive Secretariat

MOS Certification

CCNA Certification

Tools

Microsoft Office Specialist

Job description

Bab Al Fahd Factory for Industry in Riyadh is recruiting a Customer Service Specialist to enhance customer experiences and support quality-driven service improvements. The role targets delivering prompt, professional responses and coordinating with multiple departments to ensure satisfaction.

Required qualifications include a general secondary education or a relevant bachelor’s degree in Customer Service, Marketing Communications, Public Relations or Executive Secretariat, with MOS/CCNA