Customer Care & CRM Specialist: Client Relations Pro

silah; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

silah is seeking a Customer Care Specialist in Al Khobar, Saudi Arabia. The role focuses on managing customer inquiries, coordinating with internal departments, and maintaining accurate CRM records to strengthen client relations.

The ideal candidate will have 3–5 years of customer service experience, strong communication skills in Arabic and English, and proficiency with CRM systems for reporting and follow-up.

Qualifications

• Diploma or equivalent in Business Administration or related field.
• 3–5 years of practical experience in customer service and CRM.
• Experience coordinating with clients and internal departments.
• Strong complaint handling and problem-solving abilities.
• Proficiency with CRM systems and reporting tools.

Responsibilities

• Manage daily communication with customers and respond to inquiries professionally.
• Follow up on customer requirements and coordinate with relevant departments.
• Coordinate recruitment, contracting, and client follow-up procedures.
• Receive, document, analyze, and resolve customer complaints and observations.
• Update customer information and communication records in the CRM.

Skills

Communication

CRM

Reporting

Relationship building

Problem solving

Multitasking

Attention to detail

Confidentiality

Negotiation

Client coordination

Education

Diploma in Business Administration/Public Administration/Accounting

Tools

CRM systems

Job description

silah is seeking a Customer Care Specialist in Al Khobar, Saudi Arabia. The role focuses on managing customer inquiries, coordinating with internal departments, and maintaining accurate CRM records to strengthen client relations.

The ideal candidate will have 3–5 years of customer service experience, strong communication skills in Arabic and English, and proficiency with CRM systems for reporting and follow-up.