Customer Care Specialist | Customer Service & Client Relations | Al Khobar, Saudi Arabia

silah; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

silah is seeking a Customer Care Specialist in Al Khobar, Saudi Arabia. The role focuses on managing customer inquiries, coordinating with internal departments, and maintaining accurate CRM records to strengthen client relations.

The ideal candidate will have 3–5 years of customer service experience, strong communication skills in Arabic and English, and proficiency with CRM systems for reporting and follow-up.

Qualifications

• Diploma or equivalent in Business Administration or related field.
• 3–5 years of practical experience in customer service and CRM.
• Experience coordinating with clients and internal departments.
• Strong complaint handling and problem-solving abilities.
• Proficiency with CRM systems and reporting tools.

Responsibilities

• Manage daily communication with customers and respond to inquiries professionally.
• Follow up on customer requirements and coordinate with relevant departments.
• Coordinate recruitment, contracting, and client follow-up procedures.
• Receive, document, analyze, and resolve customer complaints and observations.
• Update customer information and communication records in the CRM.

Skills

Communication

CRM

Reporting

Relationship building

Problem solving

Multitasking

Attention to detail

Confidentiality

Negotiation

Client coordination

Education

Diploma in Business Administration/Public Administration/Accounting

Tools

CRM systems

Job description

Location: Al Khobar, Saudi Arabia

Job Category: Customer Service & Support; Business Development; Administration & Office Support

Job Overview

A career opportunity is available for a Customer Care Specialist in Al Khobar, Saudi Arabia. The role is suitable for professionals with 3–5 years of experience in customer service and customer relationship management, with strong communication, coordination, complaint handling, and client follow-up skills.

The successful candidate will manage customer inquiries, coordinate with internal departments, support recruitment and contracting procedures, resolve complaints, and maintain accurate customer records. The position offers opportunities to strengthen customer relationship, communication, CRM, reporting, and professional service skills.

Key Responsibilities

• Manage daily communication with customers and respond to inquiries and requests professionally.
• Follow up on customer requirements and coordinate with relevant departments.
• Coordinate recruitment, contracting, and client follow-up procedures.
• Receive, document, analyze, and resolve customer complaints and observations.
• Follow up on open complaints and cases until closure.
• Update customer information and communication records in the CRM system.
• Build and maintain professional relationships with clients.
• Prepare reports covering customer requests, complaints, service levels, and performance indicators.
• Identify recurring customer issues and recommend improvements to service quality.
• Coordinate continuously with operations, staffing, and other internal departments.
• Ensure customer commitments are followed up and completed on time.

Requirements & Qualifications

• Diploma in Business Administration, Public Administration, Accounting, or a related field.
• 3–5 years of practical experience in customer service and customer relationship management.
• Experience communicating and coordinating with clients and internal departments.
• Experience with recruitment, contracting, and client follow-up procedures.
• Strong complaint handling and problem-solving abilities.
• Ability to manage customer inquiries and provide timely solutions.
• Proficiency in computer applications and CRM systems.
• Ability to prepare customer service reports and performance indicators.
• Strong Arabic and English communication skills.
• Excellent listening, negotiation, and relationship-building skills.
• Ability to manage multiple requests while maintaining service quality.
• Strong organization, accuracy, follow-up, and attention to detail.
• Ability to maintain customer confidentiality.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided by the employer.

The role provides opportunities to develop expertise in customer relationship management, CRM systems, complaint resolution, client coordination, reporting, and professional customer service. Continued training and practical experience can support long-term career growth in customer service, client relations, account management, and operations.

Working Schedule

• Working Days: Saturday – Thursday
• Working Hours: 9:00 AM – 6:00 PM
• Location: Al Khobar, Saudi Arabia