Bilingual Customer Care Specialist (CRM & Feedback)

Alkhorayef Energy System (AES); Riyadh; On-site; SAR 89,000 - 123,000; Full time

Job summary

Alkhorayef Energy Systems (AES) in Riyadh is seeking a Customer Care Officer to join our team in Second Industrial City, Riyadh. The role focuses on handling inquiries, managing leads, registering complaints, and ensuring timely follow-up with internal departments.

Qualifications include a Bachelor’s degree in Business Administration or Marketing, plus a minimum of two years in customer care. Proficiency in Arabic and English is required, with strong communication and documentation skills.

Qualifications

• Minimum 2 years of relevant experience in customer care or customer service.
• Strong communication, coordination, and follow-up skills.
• Good reporting and documentation skills.
• Proficiency in Arabic and English.

Responsibilities

• Handle inbound and outbound calls and respond professionally to customer enquiries.
• Create, assign, and follow up on customer leads.
• Register customer complaints and follow up with the concerned departments until resolution.
• Conduct customer satisfaction surveys and accurately record feedback.
• Monitor customer interactions through emails, chatbot, and other service channels.
• Support supplier registration, tender coordination, PQD documentation, and reporting.
• Maintain accurate records and ensure timely follow-up on customer requests.
• Escalate overdue or unresolved cases to the CRM Team Lead.

Skills

Communication

Coordination

Follow-up

Education

Bachelor's degree in Business Admin/Marketing

Job description

Alkhorayef Energy Systems (AES) in Riyadh is seeking a Customer Care Officer to join our team in Second Industrial City, Riyadh. The role focuses on handling inquiries, managing leads, registering complaints, and ensuring timely follow-up with internal departments.

Qualifications include a Bachelor’s degree in Business Administration or Marketing, plus a minimum of two years in customer care. Proficiency in Arabic and English is required, with strong communication and documentation skills.