Bilingual Hybrid Part-Time Call Center Agent

Rentokil Initial Group; Riyadh; Hybrid; SAR 20,000 - 33,000; Part time

Job summary

Rentokil Boecker Saudi Arabia is seeking enthusiastic Part-Time Call Center Agents to handle customer inquiries via telephone, website, live chat, WhatsApp and email. The role offers a hybrid work model with 4 hours per day, 6 days per week, splitting between office and remote work.

The position targets Saudi nationals with fluency in Arabic and English and requires strong communication and customer service skills.

Qualifications

• Only Saudi nationals are eligible.
• Fluent in Arabic and English (spoken and written).
• Part-time, 4 hours/day, 6 days/week.
• Hybrid work model (office and remote).
• Strong communication and customer service skills.
• Good computer skills and attention to detail.
• Able to multitask in a fast-paced environment.
• University students or fresh graduates welcome.

Responsibilities

• Receive and manage customer inquiries across all communication channels.
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• Maintain accurate records and ensure excellent customer service at all times.
• Saudi National only.
• Strong communication and customer service focus.
• University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.

Skills

Strong communication

Customer service

Arabic-English

Computer skills

Attention to detail

Multitasking

Fast-paced

Tools

ICABS system

Job description

Rentokil Boecker Saudi Arabia is seeking enthusiastic Part-Time Call Center Agents to handle customer inquiries via telephone, website, live chat, WhatsApp and email. The role offers a hybrid work model with 4 hours per day, 6 days per week, splitting between office and remote work.

The position targets Saudi nationals with fluency in Arabic and English and requires strong communication and customer service skills.