Concierge Service Associate — Guest Experience & Luggage Support

Shangri-La Group; Jeddah; On-site; SAR 56,000 - 89,000; Full time

Job summary

Shangri-La Jeddah invites applications for a Service Associate – Concierge. You will provide guest services, assist with luggage, and support guest experiences from arrival to departure. The role requires a welcoming, proactive approach and adherence to hotel standards.

Candidates should have at least 1 year of hotel experience, be able to work long hours and shifts, and be fluent in English and Arabic. This position is open to Saudi nationals only, offering opportunities to develop professional

Qualifications

• At least 1 year working experience in a hotel.
• Ability to work long hours and shifts.
• Fluent in English and Arabic.

Responsibilities

• Builds relationships with guests to delight and gain loyalty.
• Assists guests with airline reservations/ confirmations, messages, transportation, city tours and restaurant reservations.
• Ensures interactions with guests are professional and aligned with hotel policies.

Skills

Guest services

Customer relationship

English fluency

Arabic fluency

Reservation systems

Tools

Reservation systems

Job description

Shangri-La Jeddah invites applications for a Service Associate – Concierge. You will provide guest services, assist with luggage, and support guest experiences from arrival to departure. The role requires a welcoming, proactive approach and adherence to hotel standards.

Candidates should have at least 1 year of hotel experience, be able to work long hours and shifts, and be fluent in English and Arabic. This position is open to Saudi nationals only, offering opportunities to develop professional