Spa and Wellness Manager

Shangri-La Group; Jeddah; On-site; SAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive benefits

Stay/travel perks

Job summary

Shangri-La Jeddah is seeking a Spa Manager to lead the spa division’s strategic, operational, and financial performance. You will drive development and delivery of a luxury wellness experience aligned with brand standards to ensure guest satisfaction and strong commercial results.

The role requires 7–10 years of senior spa leadership, excellent English, and a commitment to service excellence across all spa touchpoints.

Qualifications

• Bachelor’s degree or equivalent qualification in Spa Management or related field.
• 7–10 years of luxury spa management experience in a senior role.
• High proficiency in written and spoken English.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Manage daily spa operations with emphasis on quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s position.
• Ensure guests receive personalized, luxury service throughout the spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Recruit, train, coach, and retain spa professionals.
• Represent the spa professionally within the luxury hospitality and wellness community.

Skills

Leadership

Communication

Interpersonal skills

Education

Bachelor’s degree or equivalent in Spa Management, Hospitality Management, Wellness, Business Administration, or related field

Job description

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary

The Spa Manager is responsible for leading the overall strategic, operational, and financial performance of the spa division at Shangri-La Jeddah. This leadership role will drive the development and delivery of an exceptional luxury wellness experience aligned with Shangri-La’s brand standards, ensuring outstanding guest satisfaction, strong commercial performance, and a culture of excellence.

as a Spa Manager, we rely on you to,

• Manage daily spa operations with strong attention to quality, efficiency, and safety.
• Achieve spa revenue, profitability, and budget targets.
• Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
• Identify new business opportunities and market trends to strengthen the spa’s position.
• Ensure every guest receives personalized, luxury service throughout the spa journey.
• Maintain consistently high guest satisfaction scores and service standards.
• Implement improvements based on guest feedback and market expectations.
• Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
• Optimize resources, facilities, inventory, and operational procedures.
• Recruit, train, coach, and retain talented spa professionals.
• Create a culture of service excellence, accountability, and continuous learning.
• Develop leadership capabilities within the spa team.
• Represent the spa professionally within the luxury hospitality and wellness community.

What We Are Looking For

• Bachelor’s degree or equivalent qualification in Spa Management, Hospitality Management, Wellness, Business Administration, or a related field preferred.
• Minimum 7–10 years of experience in luxury spa management, with proven experience in a senior leadership role.
• Has high proficiency in both written and verbal English.
• Strong understanding of spa operations, wellness trends, treatment development, and retail management.
• Excellent leadership, communication, and interpersonal skills.
• Willing to work on extended duty hours.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.