Assistant IT Manager

Shangri-La Group; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive benefits

Travel perks

Learning & development

CSR initiatives

Job summary

Shangri-La Jeddah, anchored on the new Jeddah Waterfront, invites applications for an Assistant IT Manager to oversee daily IT operations and collaborate with the IT Manager to ensure smooth department functioning. The role emphasizes system reliability and data security.

The ideal candidate holds a Computer Science degree and is fluent in English and Arabic, with flexibility for evenings, weekends, and holidays to support hotel operations.

Qualifications

• 3 years as senior analyst or programmer in a large company.
• Degree in Computer Science.
• Strong leadership, communication, and interpersonal skills.
• Fluent in English and Arabic.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Ensure critical hotel systems (Opera PMS, Infrasys POS, Call Accounting) and hardware run smoothly.
• Respond to IT-related problems (hardware and software) from users.
• Ensure day-to-day IT procedures and checklists are followed and updated.
• Develop new software and enhancements to existing systems for daily operations.
• Identify improvements and provide feedback to Management on IT areas.
• Uphold Shangri-La's Guiding Principles and CSR initiatives.

Skills

Senior analyst

Programmer

Leadership

Communication

English & Arabic

Education

Bachelor's in Computer Science

Tools

Opera PMS

Infrasys POS

Call Accounting System

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Find Your Shangri‑La in Shangri‑La

Shangri‑La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri‑La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.

As Assistant IT Manager, We Rely On You To

• Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.
• To attend users Information Technology related problems both hardware and application systems.
• Ensure that day‑to‑day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.
• Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day‑to‑day operations and to the hotel.
• To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.
• Practices and role‑models the Guiding Principles and the Core Values of Shangri‑La Hospitality.
• Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government.
• Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.

What We’re Looking For

• 3 years as senior analyst / programmer in a large company
• Degree in Computer Science.
• Leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluent in English and Arabic
• Strong leadership, self-motivated excellent communication skills.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.