Service Associate - Concierge

Shangri-La Group; Jeddah; On-site; SAR 56,000 - 89,000; Full time

Job summary

Shangri-La Jeddah invites applications for a Service Associate – Concierge. You will provide guest services, assist with luggage, and support guest experiences from arrival to departure. The role requires a welcoming, proactive approach and adherence to hotel standards.

Candidates should have at least 1 year of hotel experience, be able to work long hours and shifts, and be fluent in English and Arabic. This position is open to Saudi nationals only, offering opportunities to develop professional

Qualifications

• At least 1 year working experience in a hotel.
• Ability to work long hours and shifts.
• Fluent in English and Arabic.

Responsibilities

• Builds relationships with guests to delight and gain loyalty.
• Assists guests with airline reservations/ confirmations, messages, transportation, city tours and restaurant reservations.
• Ensures interactions with guests are professional and aligned with hotel policies.

Skills

Guest services

Customer relationship

English fluency

Arabic fluency

Reservation systems

Tools

Reservation systems

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary

Provides guest services and assists guests with their luggage and other items.

As a Service Associate – Concierge, we rely on you to,

• Builds relationship with guests to delight and gain loyalty.
• Assists guests in airline reservation/ confirmation, handling of messages, transportation arrangements, city tours, restaurant reservations.
• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Ensures proper records are maintained for all guests’ deliveries.
• Maintains all quality standards and procedures from guest’s pre‐arrival, to guest’s arrival, to guest’s in‐house stay to guest’s departure.
• Coordinates and ensure timely deliveries and collections of guests’ luggage.

What We Are Looking For

• At least 1 year working experience in hotel
• Ability to work long hours and shift
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude
• This Position is for Saudi Nationals Only

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.