Concierge Agent

Mandarin Oriental Hotel Group; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Mandarin Oriental Al Faisaliah Riyadh is seeking a Concierge Agent within the Rooms Department to provide personalized proactive and professional service to guests. You will handle requests, arrange transportation and reservations and offer expert local recommendations, acting as a hotel ambassador to ensure memorable experiences.

Responsibilities include maintaining the Concierge Desk logbook, managing guest transportation bookings, coordinating with the butler, and adhering to fire and

Responsibilities

• Provide personalized proactive and professional service to guests by handling requests, arranging transportation and reservations.
• Act as hotel ambassador and maintain guest experiences in line with Mandarin Oriental standards.
• Maintain the logbook at the Concierge Desk for handover between shifts.
• Maintain records for all guest transportation bookings and share with the butler.
• Be fully aware of fire and evacuation procedures related to the Concierge Desk.

Job description

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh the Concierge Agent is responsible for responsible for providing personalized proactive and professional service to guests by handling requests arranging transportation and reservations and offering expert local recommendations The role serves as a key ambassador of the hotel ensuring memorable guest experiences maintaining operational records and coordinating with internal departments to deliver exceptional service in line with Mandarin Oriental standards As Concierge Agent you will be responsible for the following duties Support and adhere to all policies amp procedures relating to Safe Sound and Sustainable at Mandarin Oriental Ensure compliance with the MOHG Social Media Policy i e to be fully responsible for the content you publish on any social media platform including your personal site Mandarin Oriental Riyadh has zero tolerance on all forms of harassment or discrimination i e it is strictly forbidden to discriminate on the basis of gender disability including physical or medical condition race color religion national origin ancestry citizenship age sexual orientation marital status or for any other reason As Concierge Agent we expect from you To carry out any additional duties requested by management related to hotel operational activities Create focused conversations with guests which identify their personal preferences Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable Act as a hotel ambassador at all times fully aware of fire and evacuation procedures related to the Concierge Desk Maintains the logbook at the Concierge Desk for handover between shifts Maintains the record for all guest transportation bookings and shares with the butler To carry out any additional duties requested by management, related to hotel operational activities.Create focused conversations with guests which identify their personal preferences.Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.Act as a hotel ambassador at all times.fully aware of fire and evacuation procedures related to the Concierge Desk.Maintains the logbook at the Concierge Desk for handover between shifts.Maintains the record for all guest transportation bookings and shares with the butler.