Luxury Concierge Agent - Create Guest Experiences

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Career development

Health insurance

Job summary

Mandarin Oriental Al Faisaliah Riyadh seeks a Concierge Agent to deliver personalized, proactive guest service within the Rooms Department. You will handle requests, arrange transportation and reservations, and provide expert local recommendations, ensuring memorable guest experiences in line with Mandarin Oriental standards.

The role emphasizes hotel ambassador duties, adherence to safety policies, and seamless collaboration with internal teams to uphold service excellence at MO Riyadh.

Qualifications

• Experience in guest services or hospitality preferred.
• Ability to create personalized guest experiences.
• Professional, proactive communication and interpersonal skills.

Responsibilities

• Provide personalized, proactive, and professional service to guests.
• Handle requests, arrange transportation and reservations.
• Offer expert local recommendations to guests.
• Carry out additional duties requested by management.
• Create focused conversations with guests to identify preferences.
• Be proactive and anticipate guest requirements to make their experience memorable.
• Act as a hotel ambassador at all times.
• Maintain the Concierge Desk logbook and handover notes between shifts.
• Maintain records for all guest transportation bookings and coordinate with the butler.

Skills

Guest service

Proactive communication

Reservations handling

Job description

Mandarin Oriental Al Faisaliah Riyadh seeks a Concierge Agent to deliver personalized, proactive guest service within the Rooms Department. You will handle requests, arrange transportation and reservations, and provide expert local recommendations, ensuring memorable guest experiences in line with Mandarin Oriental standards.

The role emphasizes hotel ambassador duties, adherence to safety policies, and seamless collaboration with internal teams to uphold service excellence at MO Riyadh.