Front Desk Agent (Saudi Only)

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

MOstay complimentary nights

Employee room rates

Job summary

Mandarin Oriental Al Faisaliah Riyadh is seeking a Front Desk Agent to deliver exceptional guest service from arrival to departure. You will manage check-in/check-out, guest requests, billing, and front desk operations in line with Mandarin Oriental standards.

The role emphasizes establishing guest relations, safety compliance, and collaborative support with Concierge, Housekeeping, PBX, Reservations, and Room Service to ensure a seamless guest experience.

Qualifications

• Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.
• Ensuring compliance with health and safety regulations
• Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guest s experience.
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues
• Print and drop cash out, adjustment slips, paid-out voucher, and bank count reports

Responsibilities

• Use of the hotel’s network, computers or internet access which is in the hospital’s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities.

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible for, responsible for, delivering exceptional guest service from arrival to departure, managing check-in/checkout procedures, guest requests, billing transactions, and front desk operations while ensuring the highest standards of hospitality and guest satisfaction in accordance with Mandarin Oriental Hotel Group standards.

As Front Desk Agent, you will be responsible for the following duties:

• Use of the hotel’s network, computers or internet access which is in the hospital’s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• To carry out any additional duties requested by management, related to hotel operational activities.

As Front Desk Agent, we expect from you:

• Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.
• Ensuring compliance with health and safety regulations
• Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guest s experience.
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
• Print and drop cash out, adjustment slips, paid-out voucher, and bank count reports.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A Career development.
• Health insurance.

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