Concierge (Only Saudis)

Kempinski Hotels; Al Khobar; On-site; SAR 55,800 - 89,280; Full time

Job summary

Kempinski Hotels is seeking a Concierge in Al Khobar to ensure excellent guest service by handling requests and providing information. The role involves managing communication, maintaining a tidy work area, and assisting guests with their inquiries. Ideal candidates will have strong communication skills and knowledge of local areas. This position is permanent and full-time, offering a crucial service in enhancing guest satisfaction.

Qualifications

• Effective communication and interpersonal skills to interact with guests.
• Ability to manage multiple requests and prioritize tasks effectively.
• Knowledge of local attractions and hospitality service standards.

Responsibilities

• Answer guest questions and handle requests efficiently.
• Maintain a clean and organized workstation for guests.
• Distribute incoming and outgoing communications as per hotel procedures.

Job description

Concierge (Only Saudis)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Description

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

Key Responsibilities

• Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
• Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
• During Business Center’s closing time, send fax for guests.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.