Concierge Agent

Mandarin Oriental Hotel Group Limited; Riyadh; On-site; SAR 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary

Career development

Health insurance

Job summary

Mandarin Oriental Al Faisaliah Riyadh seeks a Concierge Agent to deliver personalized, proactive guest service within the Rooms Department. You will handle requests, arrange transportation and reservations, and provide expert local recommendations, ensuring memorable guest experiences in line with Mandarin Oriental standards.

The role emphasizes hotel ambassador duties, adherence to safety policies, and seamless collaboration with internal teams to uphold service excellence at MO Riyadh.

Qualifications

• Experience in guest services or hospitality preferred.
• Ability to create personalized guest experiences.
• Professional, proactive communication and interpersonal skills.

Responsibilities

• Provide personalized, proactive, and professional service to guests.
• Handle requests, arrange transportation and reservations.
• Offer expert local recommendations to guests.
• Carry out additional duties requested by management.
• Create focused conversations with guests to identify preferences.
• Be proactive and anticipate guest requirements to make their experience memorable.
• Act as a hotel ambassador at all times.
• Maintain the Concierge Desk logbook and handover notes between shifts.
• Maintain records for all guest transportation bookings and coordinate with the butler.

Skills

Guest service

Proactive communication

Reservations handling

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought‑after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Concierge Agent is responsible for, responsible for providing personalized, proactive, and professional service to guests by handling requests, arranging transportation and reservations, and offering expert local recommendations. The role serves as a key ambassador of the hotel, ensuring memorable guest experiences, maintaining operational records, and coordinating with internal departments to deliver exceptional service in line with Mandarin Oriental standards.

As Concierge Agent, you will beresponsiblefor the following duties:

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

As Concierge Agent, weexpectfrom you:

• To carry out any additional duties requested by management, related to hotel operational activities.
• Create focused conversations with guests which identify their personal preferences.

• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience memorable.
• Act as a hotel “ambassador” at all times.
• fully aware of fire and evacuation procedures related to the Concierge Desk.
• Maintains the logbook at the Concierge Desk for handover between shifts.
• Maintains the record for all guest transportation bookings and shares with the butler.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A Career development.
• Health insurance.

We’re Fans. Are you?