Elite Concierge & Guest Experience Pro

Mandarin Oriental Hotel Group; Riyadh; On-site; SAR 67,000 - 112,000; Full time

Job summary

Mandarin Oriental Al Faisaliah Riyadh is seeking a Concierge Agent within the Rooms Department to provide personalized proactive and professional service to guests. You will handle requests, arrange transportation and reservations and offer expert local recommendations, acting as a hotel ambassador to ensure memorable experiences.

Responsibilities include maintaining the Concierge Desk logbook, managing guest transportation bookings, coordinating with the butler, and adhering to fire and

Responsibilities

• Provide personalized proactive and professional service to guests by handling requests, arranging transportation and reservations.
• Act as hotel ambassador and maintain guest experiences in line with Mandarin Oriental standards.
• Maintain the logbook at the Concierge Desk for handover between shifts.
• Maintain records for all guest transportation bookings and share with the butler.
• Be fully aware of fire and evacuation procedures related to the Concierge Desk.

Job description

Mandarin Oriental Al Faisaliah Riyadh is seeking a Concierge Agent within the Rooms Department to provide personalized proactive and professional service to guests. You will handle requests, arrange transportation and reservations and offer expert local recommendations, acting as a hotel ambassador to ensure memorable experiences.

Responsibilities include maintaining the Concierge Desk logbook, managing guest transportation bookings, coordinating with the butler, and adhering to fire and