Community Experience & Front Desk Manager

Raya; Saudi Arabia; In loco; SAR 67.000 - 123.000; Tempo pieno

Descrizione del lavoro

Raya is seeking a proactive receptionist/administrative professional in Saudi Arabia to manage front-desk operations, handle client requests, and support onboarding and invoicing processes. You will assist with CRM-based lead follow-up and coordinate with Finance on payments, while ensuring high service standards and a welcoming environment for clients and visitors.

The role requires 1–2 years in customer service or hospitality.

Competenze

• Own and take responsibility for assigned tasks and client requests.
• Apply service procedures accurately and consistently.
• Communicate clearly and propose practical improvements.
• Apply training and feedback to improve daily performance.
• Listen to clients and respond professionally to needs.
• Manage calls, visitors, bookings, and workspace readiness.
• Record feedback and support surveys and follow-up.
• Prepare client records and explain facilities and services.
• Record leads, conduct tours, and update client information in CRM.
• Assist with invoices and payment records.
• Proficient with Microsoft Office and workspace booking system.
• 1–2 years in customer service, hospitality, reception, or administration.

Mansioni

• Welcome clients and visitors and manage reception, calls, and correspondence.
• Handle client requests and complaints, escalating unresolved issues to the manager.
• Support client onboarding, move-ins, and orientation to facilities and services.
• Maintain workspace and meeting room readiness; coordinate service and maintenance requests.
• Support sales through workspace tours, lead capture, and follow-up in the CRM.
• Maintain accurate client records, bookings, agreements, and administrative documentation.
• Assist with invoicing and payment follow-up in coordination with the manager and Finance.
• Collect client feedback, support NPS surveys, and assist with community events.
• Support the manager during governmental visits and follow approved visitor procedures.

Conoscenze

Ownership

Functional Skills

Ideas Presentation & Initiative

Continuous Learning

Customer Centricity

Reception & Operations

Client Feedback & NPS

Client Onboarding

Sales & CRM Support

Billing Support

Administrative Systems

Experience 1-2 years

Formazione

Bachelor's Degree

Descrizione del lavoro

Raya is seeking a proactive receptionist/administrative professional in Saudi Arabia to manage front-desk operations, handle client requests, and support onboarding and invoicing processes. You will assist with CRM-based lead follow-up and coordinate with Finance on payments, while ensuring high service standards and a welcoming environment for clients and visitors.

The role requires 1–2 years in customer service or hospitality.