Reception & Guest Experience Lead

TGP International; Riyadh; On-site; SAR 70,000 - 95,000; Full time

Job summary

A hospitality management company located in Riyadh is seeking a Reception Manager responsible for overseeing reception operations and guest welcoming. This role requires a minimum of 8 years in hospitality and 5 years in a managerial position. The successful candidate will lead a team, ensure top-notch guest service, and maintain operational efficiency while supporting a positive guest experience. Knowledge of Arabic is an advantage, and a strong focus on customer satisfaction is essential.

Qualifications

• Minimum 8 years of experience in hospitality, guest relations, or reception operations.
• At least 5 years of experience in a supervisory or managerial role.
• Experience in restaurants, hotels, food halls, or large hospitality venues preferred.

Responsibilities

• Oversee daily reception operations and ensure guests are welcomed professionally.
• Manage the reception team and develop staff schedules.
• Ensure high standards of guest service and monitor performance.
• Support reception operations by covering shifts when necessary.
• Maintain communication with Operations Manager regarding service improvements.

Skills

Customer service skills

Interpersonal skills

Leadership abilities

Organizational skills

Problem-solving skills

Education

Minimum 8 years of experience in hospitality or guest relations

At least 5 years in a supervisory or managerial role

Job description

A hospitality management company located in Riyadh is seeking a Reception Manager responsible for overseeing reception operations and guest welcoming. This role requires a minimum of 8 years in hospitality and 5 years in a managerial position. The successful candidate will lead a team, ensure top-notch guest service, and maintain operational efficiency while supporting a positive guest experience. Knowledge of Arabic is an advantage, and a strong focus on customer satisfaction is essential.