Front Office Assistant Manager - Guest Experience

Radisson Hotel Group; Eastern Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

Radisson Hotel Group in Saudi Arabia's Eastern Province seeks an Assistant Front Office Manager to lead our front desk team and ensure the guest journey is flawless. You will manage budgets, inventory and host the show with patience, empathy and a passion for memorable experiences.

The role focuses on delivering exceptional service, supervising daily operations, and coordinating with other departments to exceed guest expectations while cultivating a high-performing team.

Qualifications

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.]
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• CoT_job_summary_short":"COMPANY NAME: Radisson Hotel Group\nKEY POINTS: Front Office leadership, guest satisfaction, budget oversight","job_summary_short":"<p>Radisson Hotel Group in Saudi Arabia's Eastern Province seeks an Assistant Front Office Manager to lead our front desk team and ensure the guest journey is flawless. You will manage budgets, inventory and host the show with patience, empathy and a passion for memorable experiences.</p><p>The role focuses on delivering exceptional service, supervising daily operations, and coordinating with other departments to exceed guest expectations while cultivating a high-performing team.</p>","contract_type":"fulltime","location_type":"on site","remote_scope":null,"perks":[],"stated_min":null,"stated_max":null,"stated_absolute":null,"salary_estimation_cot":"Assistant Front Office Manager in Eastern Province, Saudi Arabia: market range based on local hospitality industry.","estimated_low":60000,"estimated_medium":70000,"estimated_high":80000

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of front desk operations

Adaptability

Job description

Radisson Hotel Group in Saudi Arabia's Eastern Province seeks an Assistant Front Office Manager to lead our front desk team and ensure the guest journey is flawless. You will manage budgets, inventory and host the show with patience, empathy and a passion for memorable experiences.

The role focuses on delivering exceptional service, supervising daily operations, and coordinating with other departments to exceed guest expectations while cultivating a high-performing team.