Client Experience Coach

LVMH; Jeddah; On-site; SAR 42,000 - 66,000; Full time

Job summary

Sephora KSA in Jeddah seeks a Client Experience Coach to elevate in-store training and coaching. You will support Retail Education initiatives, develop employees, and strengthen the client experience across omni-channel touchpoints.

Fluent Arabic with good English, you will lead onboarding, deliver brand BA training, and coach teams on Sephora Attitude, customer service, and product knowledge in a fast-paced beauty retail network.

Qualifications

• At least 2 years experience on the shop floor and in training.
• Strong understanding of retail and beauty product knowledge.
• Fluent Arabic with basic English; excellent communication and presentation skills.

Responsibilities

• Lead in-store onboarding, training, and coaching at store level.
• Deliver brand BA training and training logistics for Sephora initiatives.
• Coach new joiners and support Sephora Collection knowledge sharing on the shop floor.

Skills

Retail experience

Training delivery

Coaching

Communication skills

Arabic language

English basics

Customer experience

Tools

Digital Learning Platform

Job description

Client Experience Coach

Direct reporting to Care Trainer

SEPHORA KSA JEDDAH At Sephora beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful

Position Purpose

The purpose of Client Experience Coach role is to support Retail Education initiatives across Sephora KSA contributing to the continuous development of retail employees and enhancing the overall client experience The role promotes and embodies the Sephora Attitude both in training and on the shop floor with a strong focus on omni-channel excellence employee career development and capability building It also supports regional category training the Sephorization of Brand BAs and the sharing of Sephora Collection knowledge to strengthen expertise and consistency across the retail network

You will excel and enjoy this role if you are ready to actively handle the following missions

In-store Training

On-boarding training and coaching development at store levelDaily store visit each Coach to cover 100 stores on quarterly basis monthly basis for flagship stores and top 10 KSA stores or when business requires itFollow up for all Retail topics Sephora Attitude My Sephora cross selling Budy skills Love Meter Mystery Shopper etc Support Retail Training on coaching and following up on retail education and projects initiatives Align with Retail Managers Supervisors on priority stores and business needs focusAssess store teams at least 1 time year or if business requires itStrong focus and follow up on both Ramadan amp Festive amp thematic animation trainingsFollow up on knowledge after training attendance for all Retail trainings Induction Sephora collection Support knowledge and training at store level for all Sephora Collection new launches core products and animations

Training delivery

In charge of delivery On-boarding training and support delivery on other Retail topicsIn charge of Brand BA training delivery and training logistics

Coaching amp Support

Follow up and coaching of new joiners in-store and digital Follow up and coaching on Sephora Collection in store training Follow up on Brand BA s training attendance and work with Store Manager to schedule training attendanceOn the floor coaching assessment amp feedback for all Retail trainings Support Digital Learning Platform engagement and participation

Requirements

• At least 2 years experience, working on the shop floor.
• A strong retail understanding, expertise in beauty, passion to deliver outstanding client experience, ability to deliver training and coach retail team.
• Experience in managing and delivering training is a plus.
• Fluent in Arabic and have basic knowledge of English.
• Good communication and presentation skills.
• Able to give and receive feedback.
• It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• Fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.
• The candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
• They need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.