Shop Manager

Sephora; Riyadh; On-site; SAR 180,000 - 360,000; Full time

Job summary

SEPHORA SAUDI ARABIA in Riyadh is seeking an extraordinary Store Manager to head up one of our most exceptional stores. You will inspire the team, lead by example, and create memorable client experiences every day.

You will drive sales and profitability through strategic planning, floor leadership, and omni-channel initiatives, while coaching the team, ensuring policy compliance, and maintaining Sephora's brand standards in a fast-paced, diverse environment.

Qualifications

• Minimum 3 to 6 years' experience in store management.
• Bachelor's degree required with digital/analytical mindset.
• Strong communication and financial acumen.

Responsibilities

• Lead store team to deliver exceptional client experiences and coaching.
• Develop and implement sales strategies to meet targets and profitability.
• Oversee daily store operations and ensure policy compliance.
• Analyze KPIs and market trends to drive business growth.

Skills

Store management

Communication skills

Digital orientation

Analytical skills

Business acumen

Finance awareness

Education

Bachelor's degree

Tools

MS Office

Job description

REPORTING TO Retail Supervisor SEPHORA SAUDI ARABIA Riyadh KSA

Position Purpose

We re looking for an extraordinary Leader to head up one of our most exceptional stores and contribute to our unique Sephora culture As Shop Manager you are a key team member who inspires leads by example and makes life a little more beautiful for our clients and teams Everyday at SEPHORA will bring new and exciting opportunities so get ready to explore experience think creatively and work strategically to drive store performance This is a truly unique opportunity to share grow and showcase your passion knowledge and expertise in an exciting diverse and fast-paced environment

Client Experience

• Create amazing customer experiences through strong client focus and collaboration
• Seek ways to improve client service solve problems and build strong relationships where the ideas and input of others are welcomed
• Embody SEPHORA attitude and set an example for the team
• Provide support to the team in difficult situations ensuring client s satisfaction
• Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI s
• Take over floor leadership segments and ensure the floor is always managed and covered
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our client
• Use Sephora s tools and data Love Meter CEE etc to measure and analyses and propose action plans to enhance the customer experience
• Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction
• Embolden the team to use our omni channel tools to deliver a customized service
• Build a strong relationship with Brand Managers and follow up on Brand BAs
• Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI s
• Provide support for the Retail Supervisor Manager in analyzing results and proposing action plans to enhance client experience and drive all related KPI s

Sales

• Develop Strategic vision Sales and Budget Strategies to drive results and maximize sales and profitability
• Identify analyze and forecast sales and opportunities
• Move the organization forward by consistent commitments to meeting objectives amp results
• Lead the store leadership team to create a positive and exciting work environment through effective floor management while ensuring that targets are met
• Reinforce sales policies and techniques established at SEPHORA University with all team members
• Balance and drive the sales target among selective exclusive and Sephora Collection
• Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target

Operations

• Manage day to day store operations
• Drive operational initiatives and ensure profitability and efficiency of the store
• Cultivate creativity amp disruption to ensure the store represents our brand and culture using our policies values and best practices as your guide
• Optimize and oversee operations with the Retail Manager to ensure efficiency and that the store is compliant with company policies and operational guidelines
• Inspire the management team to enforce the policies and procedures referring to products testers prices merchandising and other partners Brands helpers security
• In collaboration with the Retail Supervisor ensure the store projects an excellent image through cleanliness and product restocking
• Together with the Category Managers encourage the team to apply and follow established policies and procedures regarding store operations
• Accurately monitor stock availability and report low stock to the Retail Manager to avoid OOS situations
• Work with the Retail Manager to ensure that VM merchandising quality animation and marketing standards are met
• Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects

Business

• Provide support to the Retail Supervisor with knowledge of the market conditions competition client needs etc
• Provides leadership and management to the store organization that mirrors the vision and strategic direction of SEPHORA
• Establish monthly reports including competitors activities
• Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
• Develop and propose short- and long-term strategies to drive top and bottom line brands sales
• Proactively provide the Retail Manager with product recommendations and qualitative feedback based on local knowledge about the market and client needs
• Put in place action plans to boost business and maximize product performance leveraging visual merchandising training monthly trends and operational knowledge
• Propose Plan implement and oversee in-store promotional events or displays
• Following trends and performing market visits and analyses to understand the local market and work to determine business growth opportunities
• Network with other stores and head office departments and take on area responsibilities
• Create disruptive internal competitions to motivate the team and boost the achievements
• Passionate about sales, store floor, customers, and services

Qualifications

• Minimum 3 to 6 years' experience in store management Bachelor's degree Digital orientation/analytical skills/business acumen/Commercial & Finance awareness.
• Excellent communication skills
• Flexible availability on the floor.
• MS Office skills
• Ability to deal with Ambiguity
• Ability to develop, manage & inspire teams
• Intermediate knowledge of health and safety procedures