Shop Manager

LVMH; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Sephora Saudi Arabia Riyadh seeks a dynamic Shop Manager to head a flagship store, inspiring teams and delivering exceptional client experiences. You will strategize to maximize sales, coach staff, and maintain the highest standards of service and visual presentation.

The role requires 3–6 years in store management, a Bachelor's degree, and strong leadership, communication, and digital skills. A demanding but rewarding opportunity within Sephora's vibrant culture.

Qualifications

• Minimum 3 to 6 years' experience in store management.
• Bachelor's degree.
• Digital orientation/analytical skills/commercial & finance awareness.
• Excellent communication skills.
• Flexible availability on the floor.
• MS Office skills.
• Ability to deal with ambiguity.
• Ability to develop, manage & inspire teams.
• Intermediate knowledge of health and safety procedures.

Responsibilities

• Lead Sephora Saudi Arabia Riyadh store to deliver exceptional client experiences and achieve KPI targets.
• Drive sales performance and manage budgets, ensuring compliance with company policies.
• Oversee daily operations, merchandising, inventory, and loss-prevention standards.
• Partner with Brand Managers to relay market feedback and action plans.
• Develop and coach store team through regular feedback and training sessions.

Skills

Store management

Leadership

Customer service

Communication skills

MS Office

Ambiguity tolerance

Team development

Digital literacy

Commercial & finance awareness

Education

Bachelor's degree

Job description

REPORTING TO Retail SupervisorSEPHORA SAUDI ARABIA Riyadh KSA Position Purpose We re looking for an extraordinary Leader to head up one of our most exceptional stores and contribute to our unique Sephora culture As Shop Manager you are a key team member who inspires leads by example and makes life a little more beautiful for our clients and teams Everyday at SEPHORA will bring new and exciting opportunities so get ready to explore experience think creatively and work strategically to drive store performance This is a truly unique opportunity to share grow and showcase your passion knowledge and expertise in an exciting diverse and fast-paced environment You will excel and enjoy this role if you are ready to actively handle the following missions

Client Experience

Create amazing customer experiences through strong client focus and collaborationSeek ways to improve client service solve problems and build strong relationships where the ideas and input of others are welcomed Embody SEPHORA attitude and set an example for the teamProvide support to the team in difficult situations ensuring client s satisfactionProvide extensive coaching and training to assist the team in meeting all commercial and operational KPI sTake over floor leadership segments and ensure the floor is always managed and coveredEnergize and motivate the team through effective floor management to guarantee an addictive experience for our clientUse Sephora s tools and data Love Meter CEE etc to measure and analyses and propose action plans to enhance the customer experienceWork in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfactionEmbolden the team to use our omni channel tools to deliver a customized serviceBuild a strong relationship with Brand Managers and follow up on Brand BAsLead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI sProvide support for the Retail Supervisor Manager in analyzing results and proposing action plans to enhance client experience and drive all related KPI s

Sales

Develop Strategic vision Sales and Budget Strategies to drive results and maximize sales and profitabilityIdentify analyze and forecast sales and opportunitiesMove the organization forward by consistent commitments to meeting objectives amp resultsLead the store leadership team to create a positive and exciting work environment through effective floor management while ensuring that targets are metReinforce sales policies and techniques established at SEPHORA University with all team membersBalance and drive the sales target among selective exclusive and Sephora CollectionProvide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target

Operations

Manage day to day store operationsDrive operational initiatives and ensure profitability and efficiency of the storeCultivate creativity amp disruption to ensure the store represents our brand and culture using our policies values and best practices as your guideOptimize and oversee operations with the Retail Manager to ensure efficiency and that the store is compliant with company policies and operational guidelines Inspire the management team to enforce the policies and procedures referring to products testers prices merchandising and other partners Brands helpers security In collaboration with the Retail Supervisor ensure the store projects an excellent image through cleanliness and product restockingTogether with the Category Managers encourage the team to apply and follow established policies and procedures regarding store operationsAccurately monitor stock availability and report low stock to the Retail Manager to avoid OOS situationsWork with the Retail Manager to ensure that VM merchandising quality animation and marketing standards are metProvide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects

Business

Provide support to the Retail Supervisor with knowledge of the market conditions competition client needs etc Provides leadership and management to the store organization that mirrors the vision and strategic direction of SEPHORA Establish monthly reports including competitors activitiesAnalyze all relevant KPIs and propose action plans for improvement and forecast future performanceDevelop and propose short- and long-term strategies to drive top and bottom line brands salesProactively provide the Retail Manager with product recommendations and qualitative feedback based on local knowledge about the market and client needsPut in place action plans to boost business and maximize product performance leveraging visual merchandising training monthly trends and operational knowledgePropose Plan implement and oversee in-store promotional events or displaysFollowing trends and performing market visits and analyses to understand the local market and work to determine business growth opportunitiesNetwork with other stores and head office departments and take on area responsibilitiesCreate disruptive internal competitions to motivate the team and boost the achievements

People

Enhance our culture by engaging amp inspiring through our Sephora ValuesHelp others grow by understanding their strengths and provide coaching and developmentMotivate and develop store team through daily coaching observations and business strategy and relevant information Identify engage in recruiting and developing talent and secure succession plans in collaboration with the Retail Manager and People department Ensure the team is attending training and a follow-up is done after the training is attendedEnsure the team is using our digital learning tool daily follow up on average training frequency for each memberEnsure an addictive beauty experience through performing monthly assessmentsFacilitate team monthly meetings with the Customer Experience Manager to analyze and discuss their performanceBe accountable for the PCR amp PIP process of the entire team and assist your managers where necessary

• Passionate about sales, store floor, customers, and services
• Minimum 3 to 6 years' experience in store management
• Bachelor's degree
• Digital orientation/analytical skills/business acumen/Commercial & Finance awareness
• Excellent communication skills
• Flexible availability on the floor.
• MS Office skills
• Ability to deal with Ambiguity
• Ability to develop, manage & inspire teams
• Intermediate knowledge of health and safety procedures