Call center representative

Woopel; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A call center company in Jeddah is seeking a Call Center Representative to provide excellent customer service. The role requires handling inbound and outbound calls, resolving customer issues, and maintaining detailed records. Ideal candidates are Indian nationals with at least 1 year of experience in customer service. A competitive salary of $1800 per month and visa sponsorship are offered.

Benefits

Competitive salary of $1800 per month

Professional development opportunities

Visa sponsorship provided

Qualifications

• Indian national with excellent communication skills in English.
• At least 1 year of experience in a call center or customer service role.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Answer incoming calls and assist customers with inquiries.
• Make outbound calls to follow up on requests.
• Maintain accurate records of customer interactions.

Skills

Excellent verbal and written communication skills in English

Problem-solving skills

Ability to handle high volume of calls

Job description

Overview

Call Center Representative
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a fast-paced and dynamic environment. Your primary goal will be to provide excellent customer service and resolve any issues or inquiries that customers may have. This position is located in Jeddah and is open to Indian nationals.

Responsibilities

• Answer incoming calls from customers and assist them with their inquiries or concerns
• Make outbound calls to follow up on customer inquiries or requests
• Provide accurate and timely information to customers while maintaining a professional and courteous demeanor
• Identify and escalate any issues or concerns to the appropriate department or supervisor
• Maintain detailed and accurate records of customer interactions and transactions
• Meet weekly and monthly performance goals set by the company

Requirements

• Indian national with excellent verbal and written communication skills in English (Arabic proficiency is a plus)
• At least 1 year of experience as a call center representative or in a customer service role
• Ability to handle high volume of calls while maintaining quality customer service
• Strong problem-solving skills and ability to think on your feet
• Ability to work flexible shifts, including weekends and holidays if required
• Must have a valid visa sponsorship for employment in Jeddah

Benefits

• Competitive salary of 1800$ per month
• Contract job with potential for permanent placement
• Professional development opportunities
• Visa sponsorship provided
• No English language requirement