Call Center Representative Job Description:

JobLeader; Jeddah; On-site; SAR 28,000 - 39,000; Part time

Benefits offered by this job

Flexible hours

Part-time position

Career growth

Job summary

JobLeader in Jeddah, Saudi Arabia is seeking a part-time Call Center Representative to handle customer inquiries with professionalism and empathy. The role emphasizes polite communication, accurate information, and timely follow-up to resolve issues.

Candidates should have a high school diploma and strong language skills in Hindi/Urdu or Arabic; prior call center experience is a plus but not mandatory. Flexible hours and visa requirements are noted for eligible Indian and Egyptian applicants.

Qualifications

• High school diploma or equivalent education.
• Excellent communication skills in Hindi/Urdu or Arabic.
• Previous experience in a call center or customer service is preferred but not required.
• Ability to handle stressful situations while remaining calm and professional.
• Strong problem-solving skills with an ability to think on your feet.
• Willingness to work flexible hours as this is a part-time position.

Responsibilities

• Handle incoming calls from customers and provide accurate information regarding products or services.
• Resolve customer complaints and concerns in a timely manner by actively listening to their needs and offering appropriate solutions.
• Follow up on customer inquiries that cannot be resolved immediately.
• Maintain detailed records of all call interactions, including the nature of the inquiry, actions taken, and any follow-up required.
• Ensure high levels of customer satisfaction by delivering top-notch service with every interaction.
• Collaborate with team members to identify areas of improvement in processes or procedures.

Skills

Communication skills

Problem solving

Stress management

Education

High school diploma or equivalent education

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative Job Description: We are currently seeking highly motivated and customer service-oriented individuals to join our team as Call Center Representatives in Jeddah, Saudi Arabia. This is a great opportunity for individuals who are looking for part-time work that does not require English proficiency and do not need accommodation.

Key Responsibilities

• Handle incoming calls from customers and provide accurate information regarding products or services.
• Resolve customer complaints and concerns in a timely manner by actively listening to their needs and offering appropriate solutions.
• Follow up on customer inquiries that cannot be resolved immediately.
• Maintain detailed records of all call interactions, including the nature of the inquiry, actions taken, and any follow-up required.
• Ensure high levels of customer satisfaction by delivering top-notch service with every interaction.
• Collaborate with team members to identify areas of improvement in processes or procedures.

Requirements

• High school diploma or equivalent education.
• Excellent communication skills in Hindi/Urdu (for Indian candidates) or Arabic (for Egyptian candidates).
• Previous experience in a call center or customer service role is preferred but not required.
• Ability to handle stressful situations while remaining calm and professional.
• Strong problem-solving skills with an ability to think on your feet.
• Willingness to work flexible hours as this is a part-time position.

Benefits

• Competitive salary package based on experience and performance.
• Flexible working hours that can fit around your schedule.
• Opportunity for career growth within our company.

Please note that this position is open to Indian and Egyptian nationals who already have their own visa in Saudi Arabia.