Call Center Representative - Jeddah, Saudi Arabia

Avanta Works; Jeddah; On-site; SAR 63,000 - 71,000; Full time

Job summary

Avanta Works in Jeddah, Saudi Arabia is seeking a Call Center Representative to answer incoming calls and assist customers with inquiries, ensuring satisfaction and accurate records of interactions.

The role requires English and Hindi communication, a high school diploma or equivalent, and the ability to handle high call volumes. Flexibility for weekends/holidays is preferred; CRM experience is a plus.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in a call center or customer service is preferred.
• Proficient English and Hindi; additional languages a plus.
• Strong communication and problem-solving skills.
• Ability to handle high call volumes while maintaining quality.
• Flexible hours including weekends/holidays if needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products or services to customers.
• Troubleshoot and resolve customer complaints or issues calmly and efficiently.
• Maintain detailed records of all customer interactions, including comments, complaints, and actions taken.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Collaborate with team members to ensure the best possible customer service experience.
• Stay updated on company products, services, policies, and procedures.
• Adhere to call center scripts and guidelines during all interactions.

Skills

Communication in English

Communication in Hindi

Problem solving

Customer service

CRM experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative - Jeddah, Saudi Arabia

As a Call Center Representative, you will be responsible for answering incoming calls and assisting customers with their inquiries or concerns. Your main goal will be to provide excellent customer service and ensure customer satisfaction. You will also be responsible for maintaining accurate records of all customer interactions and providing solutions to any issues that may arise.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide accurate information about products or services to customers
• Troubleshoot and resolve customer complaints or issues in a calm and efficient manner
• Maintain detailed records of all customer interactions, including comments, complaints, and actions taken
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Collaborate with other team members to ensure the best possible customer service experience
• Stay updated on company products, services, policies, and procedures
• Adhere to call center scripts and guidelines during all interactions

Requirements

• High school diploma or equivalent; some college preferred
• Prior experience in a call center or customer service role preferred
• Excellent communication skills in both English and Hindi (additional languages a plus)
• Strong problem-solving skills with the ability to remain calm under pressure
• Ability to handle high call volumes while maintaining quality standards
• Proficient computer skills; experience with CRM software is a plus
• Must be able to work flexible hours, including weekends and holidays if needed

Salary

The salary for this position is 1600$ per month.

Location

This job is located in Jeddah, Saudi Arabia.

Our Company

We are a leading call center company providing exceptional services for our clients. Our team is dedicated to providing top-notch customer service while fostering a positive work environment for our employees. We value diversity and strive for excellence in everything we do.

We welcome individuals of all nationalities and backgrounds to join our team.