Call Center Representative (Indian Nationals) - Jeddah, Saudi Arabia

Flyper; Jeddah; On-site; SAR 22,000 - 33,000; Full time

Job summary

Flyper in Jeddah is hiring a Call Center Representative (Indian nationals) to handle inbound/outbound calls, address inquiries, and resolve issues with professionalism. The role is open to Indian nationals living in Jeddah with a valid visa.

Fluency in English is preferred but not required; strong communication, problem solving and multitasking are valued as you support customers across products and services, maintaining positive service levels while adhering to company policies.

Qualifications

• Indian national living in Jeddah with a valid visa.
• Experience in a call center or similar role.
• Ability to handle high call volumes with a positive attitude.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming calls from customers and respond to inquiries or redirect them to the appropriate department or team member.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate and detailed information about products or services to customers.
• Keep records of customer interactions and transactions using a computer system.
• Handle customer complaints with empathy and professionalism, striving for first-call resolution whenever possible.
• Identify and elevate priority issues to the appropriate team member or manager for further assistance.
• Follow communication procedures, guidelines, and policies when interacting with customers over the phone.

Skills

English (preferred)

Customer service

Communication skills

Problem solving

Multitasking

Time management

Call handling

Tools

CRM software

Job description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative (Indian Nationals) - Jeddah, Saudi Arabia

As a Call Center Representative, you will be responsible for handling incoming and outgoing calls in a timely and professional manner. You will serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints. This role is specifically open to Indian nationals living in Jeddah, Saudi Arabia.

Responsibilities

• Answer incoming calls from customers and respond to their inquiries or redirect them to the appropriate department or team member
• Make outbound calls to follow up on customer inquiries or resolve any issues they may have
• Provide accurate and detailed information about products or services to customers
• Keep records of customer interactions and transactions using a computer system
• Handle customer complaints with empathy and professionalism, striving for first-call resolution whenever possible
• Identify and elevate priority issues to the appropriate team member or manager for further assistance
• Follow communication procedures, guidelines, and policies when interacting with customers over the phone

Requirements

• Fluency in English is not required but preferred
• Must be an Indian national currently residing in Jeddah with own valid visa
• Proven work experience as a Call Center Representative or similar role
• Ability to handle high call volumes while maintaining a positive attitude
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Good multitasking and time-management skills
• Availability to work flexible shifts

At our company, we value diversity and strive to create an inclusive workplace where all employees feel valued and respected. As an Indian national living in Jeddah, you will bring a unique perspective that will contribute to our diverse team.