Bilingual Customer Service Pro — Multichannel Support

Red Basil Company; Abha; On-site; SAR 28,000 - 50,000; Full time

Job summary

Red Basil Company in Abha, Saudi Arabia, is seeking a friendly Customer Service Representative to join our growing team. The role involves assisting customers via phone, WhatsApp, and social platforms, delivering accurate product information in Arabic and English, and resolving issues while maintaining positive customer relations.

Ideal candidates have strong communication skills, social media familiarity, and a customer-service mindset. Join a dynamic, service-driven team today.

Qualifications

• Clear written and verbal communication in English and Arabic.
• Ability to craft professional responses for customers.
• Experience handling inquiries and complaints in a customer-centric manner.
• Familiarity with social media platforms (Instagram, Snapchat, TikTok, etc.).
• Strong organizational and time management skills.
• Previous experience in customer service is preferred.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, and other channels.
• Monitor and respond to comments on social media accounts.
• Handle customer complaints and requests professionally and efficiently.
• Provide accurate information about products and services.
• Follow up to ensure customer satisfaction and resolve issues.
• Maintain positive relationships with customers and enhance their experience.
• Coordinate with other departments to address concerns and ensure timely solutions.
• Monitor feedback and report recurring issues to management.

Skills

Communication

Bilingual English/Arabic

Professional responses

Customer handling

Social media awareness

Time management

Experience in CS

Job description

Red Basil Company in Abha, Saudi Arabia, is seeking a friendly Customer Service Representative to join our growing team. The role involves assisting customers via phone, WhatsApp, and social platforms, delivering accurate product information in Arabic and English, and resolving issues while maintaining positive customer relations.

Ideal candidates have strong communication skills, social media familiarity, and a customer-service mindset. Join a dynamic, service-driven team today.